Loss Prevention Specialist

Centra Credit Union; United States; On-site; USD 31,000 - 45,000; Full time

Job summary

Centra Credit Union in Columbus, Indiana, seeks a full-time Loss Prevention Specialist to protect members and assets. The role focuses on investigating fraud, resolving disputes, and maintaining compliance across debit/credit, checks, ACH, and identity theft areas.

Qualified candidates have a High School Diploma or GED and 1–3 years of related experience. Centra offers competitive pay ($27.68/hour) and a comprehensive benefits package in an equal opportunity environment.

Qualifications

• Investigates fraud situations and handles dispute resolutions.
• Communicates with Members and Team Members on fraud or dispute matters.
• Maintains knowledge of products and services where fraud can occur (debit/credit, checks, ACH).

Responsibilities

• Investigates fraud situations, tracks and follows-up within case management systems.
• Facilitates fraud resolution and compliance with regulations.
• Resolves disputes with chargebacks or reimbursements and maintains documentation.

Skills

Fraud investigation

Dispute resolution

Customer communication

Identity protection

Education

High School Diploma or GED

Job description

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members' financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you.

Centra Credit Union has an exciting opportunity for a full-time Loss Prevention Specialist in Columbus, Indiana.

At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. The starting wage for this opportunity is $27.68 per hour. Hourly compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family.

Spanish/English interpreters may be eligible for an interpreting differential.

ESSENTIAL FUNCTIONS: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.

• Investigates fraud situations, tracks and follows-up within designated case management and dispute resolution systems.
• Facilitates fraud resolution and in compliance with regulations and association requirements, which may include monetary transactions, establishing payment arrangements, filing police reports or prosecution as necessary.
• Resolves disputes by performing subsequent chargeback or reimbursement actions. Performs all database requirements to maintain compliance with regulations.
• Communicates with Members and Team Members on fraud or dispute situations.
• Maintains current operational knowledge of products and services where fraud can occur, including debit/credit cards, checks, ACH, identity theft, and wires.
• Reviews various fraud prevention reports to monitor unconventional Member account behavior and take appropriate subsequent action.
• Prepares documents or evidence for either legal or insurance cases in relation to fraud events.

EDUCATION & EXPERIENCE - (Equivalent combination of Education & Experience will be considered.)

• High School Diploma or General Education Diploma (GED)
• A minimum of one year up to three years of similar or related experience, including preparatory experience.

Centra is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.