Dynamic Consumer Loan Servicing Specialist

Centra Credit Union; Columbus (IN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

Interpreter differential

Job summary

Centra Credit Union in Columbus, Indiana, seeks a Consumer Loan Servicing Specialist to maintain existing consumer loans, process servicing requests, and ensure account integrity while complying with regulations and delivering responsive service to members and internal partners.

Starting wage is $24.42 per hour, with a comprehensive benefits package. Spanish/English interpreters may receive a differential.

Qualifications

• High School Diploma or GED is required.
• Under one year of similar or related experience is preferred.

Responsibilities

• Process routine and non routine consumer loan servicing requests, including payments, adjustments, loan maintenance, payoffs, and account updates.
• Order services and reviews for Consumer Real Estate loan products.
• Support, collaborate, and communicate to Member and internal partner inquiries related to existing consumer loan accounts.
• Administer process timely consumer loan titles and UCC filings, lien perfections and lien modifications to ensure collateral security.
• Adhere to all applicable federal and state regulations, including BSA/AML, OFAC, Reg Z, Reg E, SCRA, MLA, and Credit Union policies.
• Complete servicing reports or quality and control reviews as assigned.
• Provide operational support for Consumer Loan Operations projects, including process improvements, system enhancements, and implementation activities.
• Process and manage ancillary product claims while supporting all servicing activities related to CPI, Debt Protection, and other loan protection products.
• Provide backup support for consumer lending processing functions as needed.

Education

High School Diploma or GED

NationMultistateLicensing

Job description

Centra Credit Union in Columbus, Indiana, seeks a Consumer Loan Servicing Specialist to maintain existing consumer loans, process servicing requests, and ensure account integrity while complying with regulations and delivering responsive service to members and internal partners.

Starting wage is $24.42 per hour, with a comprehensive benefits package. Spanish/English interpreters may receive a differential.