Fraud Ops Intermediate Analyst – Citi Private Banking

Citi; New York (NY); Hybrid; USD 10,000 - 60,000; Full time

Job summary

The Fraud Ops Intermediate Analyst at Citi Private Bank identifies, investigates, and mitigates fraud risks impacting Citi Private Bank clients. This role manages complex investigations and supports escalations in a 24/7 monitoring environment.

It requires strong analytical skills, risk judgment, and the ability to balance robust controls with client experience, while collaborating with cross-functional teams across APAC/EMEA regions.

Qualifications

• Bachelor’s degree in Banking, Finance, Business, Risk Management, or a related field.
• 3 to 5 years of experience in fraud operations, fraud investigations, financial crime, risk management, or banking operations.
• Languages: Fluency in Cantonese, Mandarin, English.
• Knowledge of fraud typologies and fraud detection practices.
• Ability to mentor and support junior team members.
• Amenable to APAC/EMEA shift and 24/7 shift environment, including weekends and holidays.
• Experience in private banking, wealth management, or high-net-worth client segments.
• Knowledge of wire transfer, payment, digital banking fraud, and account takeover.

Responsibilities

• Investigate and resolve complex fraud alerts and suspicious activity.
• Conduct in-depth analysis of financial transactions and accounts to identify fraud.
• Initiate outbound communication with Citi Private Bank clients for verification during investigations.
• Lead comprehensive investigations with evidence collection and reporting.
• Review high-risk alerts and escalated cases.
• Own and resolve fraud-related customer complaints with high client satisfaction.
• Identify opportunities to strengthen fraud controls and operational effectiveness.
• Collaborate with Fraud Strategy, Compliance, Risk, Technology, and stakeholders to address issues.
• Ensure compliance with regulatory and internal controls; support 24/7 operations.

Skills

Cantonese

Mandarin

English

Analytical skills

Stakeholder mgmt

Mentoring juniors

Attention to detail

24/7 shift readiness

Education

Bachelor’s degree in Banking, Finance, Business, Risk Management, or related field

Job description

Job description

Salary: $10,000 — $60,000

Job Type: Full-time

Remote: Hybrid

Fraud Ops Intermediate Analyst – Citi Private Banking

Location(s):

Kuala Lumpur, Kuala Lumpur, Malaysia

Job Type:

Hybrid

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

About Citi Private Bank

Citi Private Bank serves some of the world's most sophisticated clients, including ultra-high-net-worth individuals, entrepreneurs, executives, and family offices. Through our global footprint and decades of expertise, we deliver personalized wealth management, banking, lending, and investment solutions that help our clients achieve their financial objectives.

Position Summary

The Fraud Ops Intermediate Analyst is responsible for identifying, investigating, and mitigating fraud risks impacting Citi Private Bank clients. This role manages complex investigations, supports escalations, and provides guidance on fraud-related matters within a 24/7 monitoring environment. The position requires strong analytical skills, sound risk judgment, and the ability to balance robust fraud controls with a best-in-class client experience.

Responsibilities

• Investigate and resolve complex fraud alerts and suspicious activity.
• Conduct in-depth analysis of financial transactions and account reviews to identify and prevent complex fraudulent schemes and emerging trends.
• Initiate and manage outbound communication with Citi Private Bank clients for transaction verification and as part of the investigative process.
• Exercise independent judgment in evaluating fraud risk and determining appropriate actions.
• Lead and conduct comprehensive investigations into potential fraud cases, including evidence collection, analysis, and detailed reporting to support resolution and recovery.
• Review high-risk alerts and escalated cases.
• Take ownership of the structured management and resolution of fraud-related customer complaints, ensuring a high level of client satisfaction.
• Identify opportunities to strengthen fraud controls and operational effectiveness.
• Partner with Fraud Strategy, Compliance, Risk, Technology, and business stakeholders to address fraud-related issues.
• Ensure adherence to regulatory, compliance, and internal control requirements.
• Support business continuity and operational readiness within a 24/7 operating environment.

Qualifications

• Bachelor’s degree in Banking, Finance, Business, Risk Management, or a related field.
• 3 to 5 years of experience in fraud operations, fraud investigations, financial crime, risk management, or banking operations.
• Languages: Fluency in Cantonese, Mandarin, English is required.
• Strong understanding of fraud typologies and fraud detection practices.
• Excellent analytical, communication, and stakeholder management skills.
• Strong attention to detail and investigative mindset.
• Ability to mentor and support junior team members.
• Amenable to working on an APAC/EMEA shift and open to a 24/7 shift environment, including weekends and public holidays.
• Experience supporting private banking, wealth management, or high-net-worth client segments.
• Knowledge of wire transfer fraud, payment fraud, digital banking fraud, account takeover, and emerging fraud schemes.

Job Family Group:

Operations – Services

Job Family:

Fraud Operations

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window). View Citi's EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

J-18808-Ljbffr