Fraud Ops Intermediate Analyst - Citi Private Banking

Citi; New York (NY); Hybrid; USD 37,000 - 57,000; Full time

Job summary

Citi Private Bank is seeking a Fraud Ops Intermediate Analyst to identify, investigate, and mitigate fraud risks affecting clients. The role balances strong analytical judgment with robust controls in a 24/7 environment, requiring collaboration with cross-functional teams to protect wealthy clients.

The candidate will handle complex investigations, escalate where needed, and support operational readiness while maintaining a high standard of client experience.

Qualifications

• Bachelor’s degree in Banking, Finance, Business, Risk Management, or related field.
• 3–5 years of experience in fraud operations or related fields.
• Fluency in English; Cantonese/Mandarin helpful for APAC/EMEA shifts.

Responsibilities

• Investigate and resolve fraud alerts and suspicious activity.
• Conduct in-depth analysis of transactions to identify fraud schemes.
• Initiate outbound verification communications with clients.
• Lead investigations with comprehensive reporting.
• Support 24/7 monitoring, compliance, and control objectives.

Skills

Analytical skills

Communication skills

Stakeholder management

Education

Bachelor’s degree in Banking, Finance, Business, Risk Management, or related field

Job description

Fraud Ops Intermediate Analyst - Citi Private Banking

Job Req Id:

26983061

Location(s):

Kuala Lumpur, Kuala Lumpur, Malaysia

Job Type:

Hybrid

Posted:

Jul. 29, 2026

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Job Overview

About Citi Private Bank

Citi Private Bank serves some of the world's most sophisticated clients, including ultra-high-net-worth individuals, entrepreneurs, executives, and family offices. Through our global footprint and decades of expertise, we deliver personalized wealth management, banking, lending, and investment solutions that help our clients achieve their financial objectives.

Position Summary

The Fraud Ops Intermediate Analyst is responsible for identifying, investigating, and mitigating fraud risks impacting Citi Private Bank clients. This role manages complex investigations, supports escalations, and provides guidance on fraud-related matters within a 24/7 monitoring environment. The position requires strong analytical skills, sound risk judgment, and the ability to balance robust fraud controls with a best-in-class client experience.

Responsibilities

• Investigate and resolve complex fraud alerts and suspicious activity.
• Conduct in-depth analysis of financial transactions and account reviews to identify and prevent complex fraudulent schemes and emerging trends.
• Initiate and manage outbound communication with Citi Private Bank clients for transaction verification and as part of the investigative process.
• Exercise independent judgment in evaluating fraud risk and determining appropriate actions.
• Lead and conduct comprehensive investigations into potential fraud cases, including evidence collection, analysis, and detailed reporting to support resolution and recovery.
• Review high-risk alerts and escalated cases.
• Take ownership of the structured management and resolution of fraud-related customer complaints, ensuring a high level of client satisfaction.
• Identify opportunities to strengthen fraud controls and operational effectiveness.
• Partner with Fraud Strategy, Compliance, Risk, Technology, and business stakeholders to address fraud-related issues.
• Ensure adherence to regulatory, compliance, and internal control requirements.
• Support business continuity and operational readiness within a 24/7 operating environment.

Qualifications

• Bachelor’s degree in Banking, Finance, Business, Risk Management, or a related field.
• 3 to 5 years of experience in fraud operations, fraud investigations, financial crime, risk management, or banking operations.
• Languages: Fluency in Cantonese, Mandarin, English is required.
• Strong understanding of fraud typologies and fraud detection practices.
• Excellent analytical, communication, and stakeholder management skills.
• Strong attention to detail and investigative mindset.
• Ability to mentor and support junior team members.
• Amenable to working on an APAC/EMEA shift and open to a 24/7 shift environment, including weekends and public holidays.

• Experience supporting private banking, wealth management, or high-net-worth client segments.
• Knowledge of wire transfer fraud, payment fraud, digital banking fraud, account takeover, and emerging fraud schemes.

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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