Fraud Ops Analyst - Pune

Citi; New York (NY); Hybrid; USD 9,400 - 14,000; Full time

Job summary

Citi in Pune, India is seeking a Fraud Ops Analyst to join the Fraud Operations team in a hybrid role. The position focuses on supporting risk controls and applying policy to minimize fraud loss through data-driven decisions.

Responsibilities include forecasting fraud trends, performing analyses, maintaining knowledge of processing platforms, and communicating clearly with stakeholders. Bachelor’s degree and 5+ years experience preferred; rotation shifts required.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with fraud investigations and claims processes.
• Proficiency in trend analysis and early fraud detection.
• Familiarity with Transaction Processing platforms.
• Strong written and verbal communication.

Responsibilities

• Forecasting analysis and standardized fraud analysis.
• Make judgments within guidelines under supervision.
• Develop and maintain knowledge of industry standards and practices.
• Understand how the team interacts with others to meet objectives.
• Identify data inconsistencies and communicate clearly.

Skills

Fraud investigation

Fraud claims process

Trend analysis

Data analysis

Communication skills

Education

Bachelor’s degree

Tools

Microsoft Office

Microsoft Access

Job description

Fraud Ops Analyst - Pune

Location(s):

Pune, Maharashtra, India

Job Type:

Hybrid

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5+ years of relevant experience in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Willing to work in Rotational Shifts

Education:

• Bachelor’s degree/University degree or equivalent experience

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Fraud Prevention.

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