Fraud Ops Analyst 2 (Mule Analyst)- C10 - KUALA LUMPUR (Cantonese Proficient)

Citi; New York (NY); Hybrid; USD 15,000 - 22,000; Full time

Job summary

Citi in Kuala Lumpur is seeking a Fraud Ops Analyst 2 to contribute to fraud management processes and policy development. This role supports the Operations - Services team to minimize losses through informed decision making.

Ideal candidates have at least 1 year in a related role, Cantonese proficiency, and the ability to work on shifting schedules. Bachelor’s degree required.

Qualifications

• Experience communicating clearly in English and Cantonese.
• Strong analytical and data interpretation skills.
• Ability to work in a fast-paced fraud operations environment.

Responsibilities

• Analyze fraud patterns and loss data to identify trends.
• Support development of fraud management policies and MIS.
• Assist in risk assessment and ensure compliance with policies.

Skills

Cantonese

Communication

Attention to detail

Education

Bachelor’s degree or equivalent experience

Job description

Fraud Ops Analyst 2 (Mule Analyst)- C10 - KUALA LUMPUR (Cantonese Proficient)

Job Req Id:

26990948

Location(s):

Kuala Lumpur, Kuala Lumpur, Malaysia

Job Type:

Hybrid

Posted:

Sep. 03, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
• Performs data validation independently in support of fraud management personnel
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
• Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
• Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
• Interpret data and make recommendations, and basic working knowledge of industry practices and standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Atleast 1 year of experience in a related role
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Should be proficient in Cantonese
• Willing to work on shifting schedule

Education:

• Bachelor’s degree/University degree or equivalent experience

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.