AVP - KYC Operations Manager

Citi; New York (NY); Hybrid; USD 45,000 - 74,000; Full time

Job summary

Citi in Kuala Lumpur seeks an AVP - KYC Operations Manager to lead a team delivering AML monitoring, governance, and regulatory reporting in coordination with Compliance and Control.

You will oversee onboarding, MIS reporting, and process improvements within BAU and Refresh programs, while guiding senior stakeholders and ensuring risk and controls are effectively managed. This role requires strong leadership and the ability to operate with limited supervision.

Qualifications

• 5-8 years of experience in KYC/AML or related field.
• Bachelor's degree required.
• Experience leading teams and program management.
• Knowledge of AML and KYC regulations and Citi policies.

Responsibilities

• Lead KYC operations and align with Citi compliance policies and oversee the KYC control environment.
• Manage BAU/Refresh program and scope for global migration of functions.
• Provide people management and development, ensuring service level standards are met.
• Coordinate with Compliance and senior management within supported business units.
• Oversee new client onboarding and implement process improvements to enhance onboarding experience.
• Provide MIS reporting to senior management and ensure timely delivery of BAU/Refresh targets.
• Monitor daily account refresh activity to meet regulatory/document requirements.
• Perform quality reviews on new client and refresh cases; maintain quality prior to case finalisation.
• Maintain Book of Work for new system releases and enhancements to infrastructure.

Skills

Business Acumen

Credible Challenge

Laws and Regulations

Management Reporting

Policy and Procedure

Program Management

Referral and Escalation

Risk Controls and Monitors

Risk Identification and Assessment

Risk Remediation

Education

Bachelor's degree

Job description

AVP - KYC Operations Manager

Job Req Id:

26984377

Location(s):

Kuala Lumpur, Kuala Lumpur, Malaysia

Job Type:

Hybrid

Posted:

Sep. 02, 2026

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Job Overview

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee new client onboarding and implement process enhancements to improve client onboarding experience
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Monitor account refresh activity daily to ensure regulatory/document requirements are met
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 5-8 years of experience

Education

• Bachelor's degree/University degree or equivalent experience

Job Family Group:

Operations - Services

Job Family:

Business KYC

Time Type:

Full time

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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