Fraud Operations: Strategic Program Lead

Robinhood Markets, Inc.; Bellevue (WA); On-site; USD 119,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Equity

401(k) matching

Bonus opportunities

Job summary

Robinhood Markets, Inc. is seeking a Fraud Operations Program Manager to oversee high-impact projects across Fraud Operations, acting as the primary liaison with Product and Detection & Prevention teams.

You will build BRDs, draft memos, manage issues, and drive readiness for launches that affect Fraud Operations. Based in the US with in-person attendance in our Chicago, Denver, Westlake, and Lake Mary offices, this role requires coordinating with multiple teams and frontline agents to identify

Qualifications

• Bachelor's degree in Business, Finance, or related field or equivalent work experience.
• Excellent program/project management skills.
• 5+ years of experience in Fraud Operations, Trust & Safety, or related risk/operations discipline.
• Strong understanding of fraud typologies and operational workflows across products (equities, crypto, event contracts).
• Experience managing multiple projects with cross-functional stakeholders.
• Strong written and verbal communication, analytical skills, and attention to detail.

Responsibilities

• Act as the main liaison between Fraud Operations and Product, and the Detection & Prevention team, ensuring Fraud Ops is represented throughout the product lifecycle.
• Own launch readiness for new product rollouts and initiatives impacting Fraud Operations, coordinating across people, process, and technology.
• Develop and maintain Business Requirement Documents (BRDs) for new products and initiatives affecting Fraud Operations.
• Draft and circulate memos related to Fraud Ops implementations and updates, ensuring timely review and approval.
• Manage and resolve issues related to Fraud Operations, driving root-cause resolution and timely closure.
• Partner with Fraud Operations leadership to plan for upcoming launches, aligning staffing, training, and workflow changes with product timelines.
• Coordinate with internal and external stakeholders to ensure effective communication across projects impacting Fraud Operations teams.
• Establish a cohesive vision for Fraud Operations-wide initiatives spanning multiple teams, maintaining efficiency and readiness.
• Work with frontline Fraud Ops agents to surface gaps and translate feedback into scoped initiatives.
• Provide guidance to the Fraud Operations team to foster continuous improvement.

Skills

Program management

Fraud operations

Communication

Analytical skills

Multi-tasking

Stakeholder collaboration

Education

Bachelor's degree

Job description

Robinhood Markets, Inc. is seeking a Fraud Operations Program Manager to oversee high-impact projects across Fraud Operations, acting as the primary liaison with Product and Detection & Prevention teams.

You will build BRDs, draft memos, manage issues, and drive readiness for launches that affect Fraud Operations. Based in the US with in-person attendance in our Chicago, Denver, Westlake, and Lake Mary offices, this role requires coordinating with multiple teams and frontline agents to identify