Fraud Operations Leader — Real-Time Risk & AML

Collectors; California; On-site; USD 140,000 - 201,000; Full time

Benefits offered by this job

Health Insurance

401K Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We seek a senior Head of Fraud Operations to own real-time decisioning, investigations, and AML/KYC processes across our marketplace and lending businesses.

You will lead a team of analysts, tune rules and models with Data Science, and drive fraud loss reduction while maintaining customer experience.

Qualifications

• 7+ years in fraud operations or fraud investigations, including leadership of analysts or teams.
• Hands-on experience with fraud-detection systems (rules engines, ML-based decisioning), case management, and manual review at scale.
• Strong command of fraud typologies in payments and marketplace settings - account takeover, payment fraud, and seller fraud in particular.
• Working knowledge of AML / KYC operations and the SAR process.
• Data fluency: able to analyze fraud trends and translate them into rule and threshold changes; comfortable with SQL and dashboards.

Responsibilities

• Day-to-day operations. Own real-time decisioning, manual-review queues, and case management across Marketplace, Power Packs, and lending.
• Rules & model performance. Monitor rules and ML-model performance, recommend and implement rule and threshold changes, and partner with Data Science / Risk Strategy on tuning and retraining.
• Queue & SLA health. Manage review-queue health, decision SLAs, and analyst productivity and quality.
• Multi-typology investigations. Lead investigations into payment fraud, account takeover, seller / listing fraud, counterfeit and authenticity abuse, collusion and shill activity, promotion abuse, and laundering of value through high-worth collectibles.
• Account-takeover response. Own ATO and account-security operations - detection, containment, recovery, and customer remediation.
• Cross-team handoffs. Partner with Disputes Operations on fraud-driven chargebacks and with Trust & Safety on enforcement and offboarding.

Skills

Fraud operations leadership

Fraud-detection systems

Case management

SQL & dashboards

Tools

Rules engines

ML-based decisioning

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We seek a senior Head of Fraud Operations to own real-time decisioning, investigations, and AML/KYC processes across our marketplace and lending businesses.

You will lead a team of analysts, tune rules and models with Data Science, and drive fraud loss reduction while maintaining customer experience.