Senior Fraud Operations Leader

Collectors Universe Inc.; Santa Ana (CA); On-site; USD 139,641 - 200,711; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Job summary

Collectors Universe Inc. is seeking a Head of Fraud Operations in Santa Ana to lead the real-time decisioning, manual reviews, and AML/KYC workflows across our marketplaces and lending businesses.

You will own fraud investigations, optimize rules, and build a high-performing team with strong cross-team collaboration. The role requires 7+ years in fraud operations, experience with rules engines and ML-based decisioning, and deep knowledge of payment and marketplace fraud typologies.

Qualifications

• 7+ years in fraud operations including leadership of analysts or teams.
• Experience with fraud-detection systems, case management, and high-scale manual review.
• Strong knowledge of payments and marketplace fraud typologies, including account takeover.
• Working knowledge of AML/KYC and SAR processes.
• Data fluency with ability to analyze trends and tune rules; SQL skills.

Responsibilities

• Own real-time decisioning, manual-review queues, and case management across Marketplace, Power Packs, and lending.
• Monitor and tune rules, ML model performance, and thresholds with Data Science.
• Manage review-queue health, SLAs, and analyst productivity and quality.
• Lead investigations into payment fraud, account takeover, seller/listing fraud and more.
• Coordinate with Disputes Operations and Trust & Safety on enforcement.
• Run KYC/CIP review and screening for lending and marketplace; support SARs.

Skills

Fraud operations

Leadership

SQL

Data analysis

Fraud detection

AML/KYC

Tools

Rules engine

ML-based decisioning

Case management system

SQL dashboards

Job description

Collectors Universe Inc. is seeking a Head of Fraud Operations in Santa Ana to lead the real-time decisioning, manual reviews, and AML/KYC workflows across our marketplaces and lending businesses.

You will own fraud investigations, optimize rules, and build a high-performing team with strong cross-team collaboration. The role requires 7+ years in fraud operations, experience with rules engines and ML-based decisioning, and deep knowledge of payment and marketplace fraud typologies.