Head of Fraud Operations

Collectors Universe, Inc.; California; On-site; USD 139,641 - 200,711; Full time

Benefits offered by this job

Health Insurance

Fertility assistance

Commuter benefits

Educational assistance

401(k) matching

Flexible time‑off

Paid holidays

Employee discounts

Job summary

Collectors Universe, Inc. seeks a strategic Head of Fraud Operations to lead real‑time and manual review decisioning across Marketplace, Power Packs, and Lending services. You will own investigations, AML/KYC processes, and cross‑team coordination to minimize losses while reducing customer friction.

You will tune rules with Data Science, manage SLAs and analytics, and scale the fraud‑operations team to meet volume growth. A data‑driven leader with AML/KYC expertise is essential.

Qualifications

• 7+ years in fraud operations or investigations, including leadership of analysts or teams.
• Hands‑on experience with fraud‑detection systems (rules engines, ML‑based decisioning), case management, and manual review at scale.
• Strong command of fraud typologies in payments and marketplace settings — account takeover, payment fraud, and seller fraud.
• Working knowledge of AML / KYC operations and the SAR process.
• Data fluency: able to analyze fraud trends and translate them into rule and threshold changes; comfortable with SQL and dashboards.
• Preferred: High‑volume, high‑AOV consumer marketplace or fintech/lending fraud experience.
• Preferred: Certifications such as CFE (fraud) or CAMS (AML).
• Preferred: Experience standing up or scaling a fraud‑operations function.
• Preferred: Familiarity with collectibles/authenticity fraud or abuse of chance‑based products.

Responsibilities

• Rules & model performance: monitor rules and ML‑model performance, tune thresholds with Data Science on retraining.
• Queue & SLA health: manage review queues, SLAs, and analyst productivity/quality.
• Investigations & Response: lead multi‑typology investigations into fraud types described.
• Account‑takeover response: own ATO and account security operations.
• Cross‑team handoffs: partner with Disputes Operations on chargebacks and with Trust & Safety.
• AML/KYC Operations: run CIP reviews, transaction‑monitoring dispositions, sanctions screening.
• SAR support: prepare and support SARs and maintain investigation documentation.
• Tools, Vendors & Reporting: manage tooling and vendors; onboard new signals.
• Metrics & continuous improvement: define fraud loss rate, false positives, detection rate; drive improvements.
• Team building: build and develop the fraud‑operations team; scale headcount.

Skills

fraud operations

ML‑based decisioning

SQL

dashboards

leadership

Education

Bachelor's degree (implied)

Tools

Rules engines

Case management

Job description

Head of Fraud Operations

The Head of Fraud Operations runs the operational engine of fraud prevention across Collectors’ Marketplace, Power Packs, and emerging Financial Services lending business. This senior leader owns real‑time and manual‑review decisioning, fraud investigations, and AML alert operations; tunes rules and partners with Data Science on models; and builds the team, tooling, SLAs, and metrics that hold fraud losses down without imposing undue customer friction.

Responsibilities

• Rules & model performance. Monitor rules and ML‑model performance, recommend and implement rule and threshold changes, and partner with Data Science / Risk Strategy on tuning and retraining.
• Queue & SLA health. Manage review‑queue health, decision SLAs, and analyst productivity and quality.
• Investigations & Response. Lead multi‑typology investigations into payment fraud, account takeover, seller/listing fraud, counterfeit and authenticity abuse, collusion and shill activity, promotion abuse, and laundering of value through high‑worth collectibles.
• Account‑takeover response. Own ATO and account‑security operations — detection, containment, recovery, and customer remediation.
• Cross‑team handoffs. Partner with Disputes Operations on fraud‑driven chargebacks and with Trust & Safety on enforcement and offboarding.
• AML/KYC Operations. Run KYC / CIP review, transaction‑monitoring alert disposition, and sanctions / OFAC screening for the lending business and marketplace.
• SAR support. Prepare and support suspicious‑activity reporting and maintain investigation documentation to AML and audit standards.
• Tools, Vendors & Reporting. Manage fraud, identity, and device‑intelligence tooling and vendors; evaluate and onboard new signals and platforms.
• Metrics & continuous improvement. Define and report fraud loss rate, false‑positive / decline rate, detection rate, review SLA, and recovery; drive continuous improvement against targets.
• Team building. Build, lead, and develop the fraud‑operations team; scale headcount and managed‑services support in line with volume growth.

Qualifications

• 7+ years in fraud operations or investigations, including leadership of analysts or teams.
• Hands‑on experience with fraud‑detection systems (rules engines, ML‑based decisioning), case management, and manual review at scale.
• Strong command of fraud typologies in payments and marketplace settings — account takeover, payment fraud, and seller fraud in particular.
• Working knowledge of AML / KYC operations and the SAR process.
• Data fluency: able to analyze fraud trends and translate them into rule and threshold changes; comfortable with SQL and dashboards.
• Preferred: High‑volume, high‑AOV consumer marketplace or fintech/lending fraud experience.
• Preferred: Certifications such as CFE (fraud) or CAMS (AML).
• Preferred: Experience standing up or materially scaling a fraud‑operations function.
• Preferred: Familiarity with collectibles/authenticity fraud or abuse of chance‑based products.

Salary Range

$139,641 - $200,711 (subject to location, level, experience, and skill set). Additional compensation such as bonuses or commissions may apply.

Benefits

• Health Insurance – Medical, Dental, and Vision.
• Fertility assistance, commuter, and educational assistance.
• 401(k) matching plan.
• Flexible time‑off and ten paid holidays.
• Employee discounts on grading services for approved submissions.
• Flexible work hours and shift options.
• Team building and event participation.

EEO & Legal

Candidates must be authorized to work in the United States. Collectors uses e‑Verify to validate your ability to work legally in the United States.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

We are aware of fraudulent offers that falsely claim to be from Collectors. We never ask for personal information such as your bank account, Social Security number, or National ID, nor do we send or request payments for business‑related equipment. If you suspect fraud, please reach out to [e-mail].