Dispute Processing & Fraud Analyst - Reg E & NACHA

Burke & Herbert Bank & Trust; Camp Hill (Cumberland County); On-site; USD 28,000 - 33,000; Full time

Job summary

Burke & Herbert Bank & Trust in Camp Hill, PA seeks a detail-oriented Dispute Specialist to accurately process customer transaction disputes and ensure compliance with Regulation E, NACHA, Federal Reserve rules and UCC. The role identifies fraud signals and escalates suspicious activity while supporting loss mitigation efforts.

This in-office position involves working with fraud and risk teams, maintaining thorough documentation, and communicating effectively with customers and internal partners.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years' experience in retail or banking required.
• Prior dispute processing or fraud operations experience preferred.
• Strong knowledge of Regulation E, NACHA rules, and UCC.

Responsibilities

• Process ATM and POS disputes in line with Regulation E and payment network rules.
• Investigate unauthorized transaction claims and flag fraud indicators.
• Process ACH disputes per NACHA Rules, including unauthorized entries.
• Review WSUDs and manage returns/adjustments within timeframes.
• Process check disputes per Fed rules and UCC Articles 3 and 4.
• Submit and monitor adjustments via clearing channels; provide timely notifications.
• Maintain documentation for audits, examinations, and regulatory compliance.

Skills

Regulation E

NACHA Rules

Fraud awareness

Analytical skills

Regulatory compliance

Education

High School Diploma or equivalent

Tools

Silverlake

Microsoft Office

Job description

Burke & Herbert Bank & Trust in Camp Hill, PA seeks a detail-oriented Dispute Specialist to accurately process customer transaction disputes and ensure compliance with Regulation E, NACHA, Federal Reserve rules and UCC. The role identifies fraud signals and escalates suspicious activity while supporting loss mitigation efforts.

This in-office position involves working with fraud and risk teams, maintaining thorough documentation, and communicating effectively with customers and internal partners.