Operations Risk & Quality Assurance Lead

Burke & Herbert Bank & Trust; Preston (MD); On-site; USD 62,000 - 94,000; Full time

Job summary

Burke & Herbert Bank & Trust in Camp Hill, PA seeks an Operations Risk Manager to strengthen the bank's first line of defense. You will lead the Quality Assurance function across Operations, oversee risk assessments, and partner with Compliance, Internal Audit, and Enterprise Risk Management to ensure governance and control effectiveness.

The role emphasizes incident-free operation, regulatory reporting, and continuous improvement.

Qualifications

• Bachelor’s degree in business, finance, or related field.
• Minimum 3 years in data collection, QA, auditing.
• 3+ years managing staff and evaluations.

Responsibilities

• Develop and manage the Operations First Line of Defense risk management framework.
• Lead the Quality Assurance team for transaction reviews and monitoring.
• Coordinate Operational Risk Assessments, RCSAs, and control documentation.
• Monitor risk metrics, KPIs, and emerging risk trends.
• Oversee issue management, remediation tracking, and validation testing.
• Partner with department leaders to fix control deficiencies.

Skills

Risk management

Quality assurance

Regulatory reporting

Leadership

Cross-functional collaboration

Education

Bachelor’s degree or higher

Tools

HMDA data collection

Job description

Burke & Herbert Bank & Trust in Camp Hill, PA seeks an Operations Risk Manager to strengthen the bank's first line of defense. You will lead the Quality Assurance function across Operations, oversee risk assessments, and partner with Compliance, Internal Audit, and Enterprise Risk Management to ensure governance and control effectiveness.

The role emphasizes incident-free operation, regulatory reporting, and continuous improvement.