Fraud Insights Analyst & Data Investigator

DoorDash USA; Tempe (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

DoorDash is seeking a Fraud Insights Operations Analyst, Cx False Positive, to investigate fraud cases and support long-term fraud reduction. The role reports to the Fraud Operations Supervisor and partners with S&O to meet project and analytic needs.

The position requires in-office work at our Tempe corporate office, within commuting distance (50 miles). In-office days are set by business needs and may include evenings, weekends, and holidays.

Qualifications

• 2+ years of experience in fraud, finance, or other professional operational roles.
• Strong analytical and problem-solving skills with the ability to identify patterns and anomalies.
• Advanced Google Sheets/Excel skills, and familiarity with data analysis and statistical techniques.
• Knowledge of fraud prevention strategies, techniques, and tools.
• Proficiency in using fraud detection software and systems.
• Ability to collaborate effectively with cross-functional teams.
• Knowledge of relevant laws, regulations, and industry standards related to fraud prevention.

Responsibilities

• Identify potential fraud where detection methods do not already exist, and develop processes and tools to mitigate new fraud.
• Conduct thorough case reviews to ensure safe and compliant trading practices on the site.
• Utilize data analysis and mathematical skills to enhance the effectiveness of the fraud operations team.
• Identify and analyze fraud trends within the team, presenting insights and recommendations for improved outcomes and compliance.
• Manage escalations as directed by leadership.

Skills

Analytical thinking

Data analysis

Excel/Google Sheets

Fraud prevention knowledge

Collaboration

Fraud detection software

Tools

Fraud detection software/systems

Job description

DoorDash is seeking a Fraud Insights Operations Analyst, Cx False Positive, to investigate fraud cases and support long-term fraud reduction. The role reports to the Fraud Operations Supervisor and partners with S&O to meet project and analytic needs.

The position requires in-office work at our Tempe corporate office, within commuting distance (50 miles). In-office days are set by business needs and may include evenings, weekends, and holidays.