Associate, Strategy and Operations - Dasher Fraud

DoorDash; New York (NY); On-site; USD 74,800 - 110,000; Full time

Benefits offered by this job

401(k) plan

Paid parental leave

Wellness benefits

Commuter benefits

PTO & sick leave

Job summary

DoorDash is seeking a Strategy & Operations Associate for the Fraud team to reduce Dasher fraud and build scalable solutions across New Business Verticals. You will analyze fraud vectors, partner with product and engineering, and implement strategic programs to protect our platform while preserving a positive user experience.

Ideal candidates have a data-driven mindset, 2+ years in related roles, and strong analytical skills with SQL and Excel proficiency.

Qualifications

• Bachelor's degree required.
• 2+ years of experience in consulting, strategy, operations, technology, investment banking, analytics or related experience; high-growth experience preferred.
• Proven problem solving and analytical skills; proficiency in SQL and Excel required.

Responsibilities

• Define and implement DoorDash's strategy in Dasher fraud and deliver direct business impact.
• Analyze fraud vectors across the platform to better identify bad actors and improve user experience.
• Partner with product, engineering, analytics, and cross-functional teams to set goals and build strategic programs.
• Use data-driven decision-making to run tests that reduce fraud while accelerating growth.

Skills

SQL

Excel

Education

Bachelor's Degree

Job description

About the Team

The Fraud team is looking for a Strategy & Operations Associate to reduce the cost of fraud and build solutions to protect our platform from would-be fraudsters. You'll specifically be focused on creating our strategy and executing against ambitious goals around reducing Dasher fraud for New Business Verticals, sitting at the intersection between understanding dasher behavior that suggests fraud and the appropriate enforcements and working with our growth teams on scaling new verticals safely. You'll investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term. Most importantly, you'll help promote the delicate balance between providing our users the best experience possible while keeping bad actors at bay.

About the Role

You are a data-driven truth seeker and strategic operator. You combine business context and analytics to identify problem areas and implement tailored solutions, while aligning others, empowering teams, and driving collaboration across the company. Sound like you? Read on...

You're excited about this opportunity because you will...

• Have a chance to define and implement DoorDash's strategy in Dasher fraud and be responsible for delivering direct business impact to DoorDash
• Analyze fraud vectors across DoorDash's platform - complete end-to-end analysis that allows us to better identify the bad actors on our platform and improve the experience of good users
• Influence and engage across the company - partner with the product, engineering, analytics, and cross-functional teams to establish goals and build strategic programs
• Improve through experimentation - Use data-driven decision-making to run tests on everything to reduce fraud while accelerating growth

We're excited about you because you have...

• Bachelor's Degree
• 2+ years of experience in consulting, strategy, operations, technology, investment banking, analytics or related experience; high-growth experience preferred
• Interest operating in a fast-paced, ownership-driven environment
• Experience contributing to large projects, hitting goals, and succeeding in a team environment
• Proven problem solving and analytical skills; proficiency in SQL and expertise in Excel (can maintain complex spreadsheets/sheets) are required
• Ability to thoughtfully consider multiple perspectives and effectively communicate them to drive understanding and alignment

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$74,800 - $110,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we