Fraud Insights Operations Analyst, Cx False Positive

DoorDash USA; Tempe (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

DoorDash is seeking a Fraud Insights Operations Analyst, Cx False Positive, to investigate fraud cases and support long-term fraud reduction. The role reports to the Fraud Operations Supervisor and partners with S&O to meet project and analytic needs.

The position requires in-office work at our Tempe corporate office, within commuting distance (50 miles). In-office days are set by business needs and may include evenings, weekends, and holidays.

Qualifications

• 2+ years of experience in fraud, finance, or other professional operational roles.
• Strong analytical and problem-solving skills with the ability to identify patterns and anomalies.
• Advanced Google Sheets/Excel skills, and familiarity with data analysis and statistical techniques.
• Knowledge of fraud prevention strategies, techniques, and tools.
• Proficiency in using fraud detection software and systems.
• Ability to collaborate effectively with cross-functional teams.
• Knowledge of relevant laws, regulations, and industry standards related to fraud prevention.

Responsibilities

• Identify potential fraud where detection methods do not already exist, and develop processes and tools to mitigate new fraud.
• Conduct thorough case reviews to ensure safe and compliant trading practices on the site.
• Utilize data analysis and mathematical skills to enhance the effectiveness of the fraud operations team.
• Identify and analyze fraud trends within the team, presenting insights and recommendations for improved outcomes and compliance.
• Manage escalations as directed by leadership.

Skills

Analytical thinking

Data analysis

Excel/Google Sheets

Fraud prevention knowledge

Collaboration

Fraud detection software

Tools

Fraud detection software/systems

Job description

Fraud Insights Operations Analyst, Cx False Positive

Tempe, AZ

About the Team

The Cx False Positive (FP) Team within the DoorDash Integrity department stands at the forefront of ensuring the security and integrity of our platform. As a member of this team, you'll play a pivotal role in proactively identifying and thwarting potential instances of fraud. Central to our fraud prevention strategy is the belief that taking proactive measures is key to shaping the future, rather than merely anticipating it. With each project we undertake, we strive to develop solutions that safeguard our company. Approaching every investigation with unwavering determination, we fearlessly unearth truths, even when they may be uncomfortable or inconvenient. Our culture is rooted in continuous learning, fostering an environment where every team member is encouraged to grow and adapt.

About the Role

As a top-tier operator, the Fraud Insights Operations Analyst serves as the primary investigator within the team. They possess proficiency in various processes and extensive knowledge of fraud behaviors. Responsibilities entail conducting in-depth investigations into cases of Cx fraud and providing detailed findings to facilitate long-term fraud reduction efforts. Moreover, the role is instrumental in maintaining a delicate balance between optimizing the experience for our Consumers and combating fraudulent activities effectively. Reporting directly to the Fraud Operations Supervisor, the Analyst works closely with our S&O partners to fulfill project and analytic needs.
At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is. This role will be assigned a schedule that may include evenings, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business.

You’re excited about this opportunity because you will…

• Identify potential fraud where detection methods do not already exist, and develop processes and tools to mitigate new fraud.
• Conduct thorough case reviews to ensure safe and compliant trading practices on the site.
• Utilize data analysis and mathematical skills to enhance the effectiveness of the fraud operations team.
• Identify and analyze fraud trends within the team, presenting insights and recommendations for improved outcomes and compliance.
• Manage escalations as directed by leadership.

We’re excited about you because…

Investigation: Conduct detailed investigations on flagged transactions or accounts to determine if fraud has occurred. This may involve reviewing account histories, transaction logs, and communication records.

Fraud Prevention: Develop and implement fraud prevention strategies, policies, and procedures to minimize the occurrence of fraudulent activities.

Data Analysis: Analyze data and perform statistical analysis to identify patterns, trends, and anomalies that may indicate fraudulent behavior.

Reporting: Prepare comprehensive reports on fraud trends, incidents, and mitigation strategies to be presented to management and stakeholders.

Training and Awareness: Conduct training sessions and awareness programs to educate employees about fraud risks, prevention techniques, and reporting procedures.

What you bring to the table…

• You have 2+ years of experience in fraud, finance, or other professional operational roles.
• You have strong analytical and problem-solving skills with the ability to identify patterns and anomalies.
• You have advanced Google sheet/ Excel skills, and familiarity with data analysis and statistical techniques.
• You have knowledge of fraud prevention strategies, techniques, and tools.
• You have proficiency in using fraud detection software and systems.
• You have the ability to collaborate effectively with cross-functional teams.
• You have knowledge of relevant laws, regulations, and industry standards related to fraud prevention.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories", we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.