Fraud & Authentication Analyst I — Hybrid

First National Bank of Omaha; Omaha (NE); Hybrid; USD 48,000 - 79,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Matching Contributions

Time Off Programs

HSA/Dependent Care

Employee Banking

Growth Opportunities

Tuition Assistance

Disability Insurance

Job summary

First National Bank of Omaha (FNBO) is seeking an Analyst I in Authentication and Contact Strategy to monitor potential fraudulent activity on customer accounts and assist customers in validating transactions. The role collaborates with business units to address risk issues and supports investigations into suspicious activity.

The position requires experience in fraud, Excel, SQL, and BI tools, with a hybrid work setup (in-office three days a week, two days remote) in Omaha.

Qualifications

• Monitor, evaluate and investigate potential suspicious activity.
• Work with customers to validate high-risk transactions and resolve fraud issues.
• Engage business units to resolve risk-related fraud issues.
• Provide feedback to analysts and management on trends.
• Candidates must have unrestricted work authorization.

Responsibilities

• Monitor, evaluate and investigate potential suspicious activity
• Work account takeover, fraud application, bust out, synthetic ID and other suspicious activity queues/reports
• Work with customers to validate high risk transactions or close and status accounts with confirmed fraud
• Engage business units to solve potential at risk issues
• Provide feedback to analysts and management on trends

Skills

Fraud experience

PRM

Excel

Business Objects

SQL

Job description

First National Bank of Omaha (FNBO) is seeking an Analyst I in Authentication and Contact Strategy to monitor potential fraudulent activity on customer accounts and assist customers in validating transactions. The role collaborates with business units to address risk issues and supports investigations into suspicious activity.

The position requires experience in fraud, Excel, SQL, and BI tools, with a hybrid work setup (in-office three days a week, two days remote) in Omaha.