Analyst I, Authentication and Contact Strategy

Fnbo---First-National-Bank-of-Omaha-1; Omaha (NE); Hybrid; USD 48,000 - 79,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching Contributions

Time Off Programs

Tuition Assistance

Job summary

FNBO is seeking an Analyst I, Authentication and Contact Strategy to monitor potential fraudulent activity on customer accounts, validate high-risk transactions with customers, and coordinate risk issues with relevant business units.

The role includes a hybrid work arrangement with three days in the office and two days remote, following approximately three months of onsite training at the Tower, and offers a base pay within a defined range.

Qualifications

• Fraud experience is required.
• Proficiency with Excel and Business Objects.
• Experience with SQL is preferred.

Responsibilities

• Monitor, evaluate and investigate potential suspicious activity.
• Work with customers to validate high-risk transactions or close accounts with confirmed fraud.
• Engage business units to resolve risk issues and provide feedback on trends.

Skills

Fraud experience

Excel

Business Objects

SQL

Tools

SQL

Business Objects

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.Summary of the Job:The Analyst I, Authentication and Contact Strategy is accountable for routine monitoring related to potential fraudulent activity on customer accounts. The role is also responsible for working with customers to validate transactions, and engaging relevant business unit contact regarding risk issues related to fraud activity.2 Positions Available:* 9A-6P Monday, Tuesday, Wednesday, Thursday & Sunday.* 9A-6P Tuesday, Wednesday, Thursday, Friday & SaturdayTraining will be approximately 3 months onsite Monday-Friday 8A-5P. The employee will then transition into 9A-6P after released from training. Training will be all onsite at the Tower. This position will require 3 days in the office 2 days at home.About This Role:Duties may include:Monitor, evaluate and investigate potential suspicious activityWork account takeover, fraud application, bust out, synthetic ID and other suspicious activity queues/reportsWork with customers to validate high risk transactions or close and status accounts with confirmed fraudEngage business units to solve potential at risk issuesProvide feedback to analysts and management on trendsThe Ideal Candidate for This Role:Fraud experiencePRMExcelBusiness ObjectsSQLCandidates must possess unrestricted work authorization and not require future sponsorship.Compensation:Compensation range (base pay): $47,613.00-$78,560.00This role may have a specific starting pay within this range.Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.Work Environment:It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.Benefits Overview:We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:Medical, Dental, Vision Insurance401k, With Matching ContributionsTime Off ProgramsHealth Savings Account (HSA)/Dependent CareEmployee BankingGrowth OpportunitiesTuition AssistanceShort-Term/Long-Term Disability InsuranceLearn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .For additional information regarding compensation and benefits, e-mail FNBO at [e-mail] . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.Job number: R-20261693Equal Opportunity & Belonging:FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.Learn more here.FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.Click here to download 'EEO is The Law' Self-Print PosterClick here to download 'EEO is The Law' Supplement for Federal ContractorsClick here to download 'EEO is The Law' GINA SupplementFNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDICFNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)Application Deadline:All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.