Analyst I, Authentication and Contact Strategy

First National Bank of Omaha; Omaha (NE); Hybrid; USD 48,000 - 79,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Matching Contributions

Time Off Programs

HSA/Dependent Care

Employee Banking

Growth Opportunities

Tuition Assistance

Disability Insurance

Job summary

First National Bank of Omaha (FNBO) is seeking an Analyst I in Authentication and Contact Strategy to monitor potential fraudulent activity on customer accounts and assist customers in validating transactions. The role collaborates with business units to address risk issues and supports investigations into suspicious activity.

The position requires experience in fraud, Excel, SQL, and BI tools, with a hybrid work setup (in-office three days a week, two days remote) in Omaha.

Qualifications

• Monitor, evaluate and investigate potential suspicious activity.
• Work with customers to validate high-risk transactions and resolve fraud issues.
• Engage business units to resolve risk-related fraud issues.
• Provide feedback to analysts and management on trends.
• Candidates must have unrestricted work authorization.

Responsibilities

• Monitor, evaluate and investigate potential suspicious activity
• Work account takeover, fraud application, bust out, synthetic ID and other suspicious activity queues/reports
• Work with customers to validate high risk transactions or close and status accounts with confirmed fraud
• Engage business units to solve potential at risk issues
• Provide feedback to analysts and management on trends

Skills

Fraud experience

PRM

Excel

Business Objects

SQL

Job description

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job:

The Analyst I, Authentication and Contact Strategy is accountable for routine monitoring related to potential fraudulent activity on customer accounts. The role is also responsible for working with customers to validate transactions, and engaging relevant business unit contact regarding risk issues related to fraud activity.

2 Positions Available:

• 9A-6P Monday, Tuesday, Wednesday, Thursday & Sunday.
• 9A-6P Tuesday, Wednesday, Thursday, Friday & Saturday

Training will be approximately 3 months onsite Monday-Friday 8A-5P. The employee will then transition into 9A-6P after released from training.Training will be all onsite at the Tower.This position will require 3 days in the office 2 days at home.

About This Role:

Duties may include:

• Monitor, evaluate and investigate potential suspicious activity
• Work account takeover, fraud application, bust out, synthetic ID and other suspicious activity queues/reports
• Work with customers to validate high risk transactions or close and status accounts with confirmed fraud
• Engage business units to solve potential at risk issues
• Provide feedback to analysts and management on trends

The Ideal Candidate for This Role:

• Fraud experience
• PRM
• Excel
• Business Objects
• SQL

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $47,613.00-$78,560.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

Benefits Overview:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/

Job number: R-20261693

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.