Franchisee Communications Lead: Content & Crisis Strategy

3313 Restaurant Brands International US Services LLC; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Parental leave

Free telemedicine

Mental wellness support

Job summary

Restaurant Brands International is seeking a seasoned operations communications professional to translate business priorities to Popeyes franchisees and restaurants, shaping franchisee and restaurant communications strategy while leading content, channels, events, crisis response, and data analysis.

You will partner with senior leadership across the business, manage high‑volume workloads, and thrive in a fast‑paced environment in Florida.

Qualifications

• Bachelor’s degree in communications or related field with 6–8 years of experience.
• Experience in restaurant, retail, or hospitality communications preferred.
• Proven ability to craft and communicate a compelling message with writing samples.

Responsibilities

• Develop and refine franchisee and restaurant communications strategy across channels.
• Create content end‑to‑end from idea to approval to execution to analysis.
• Lead reporting on content performance and adjust plans to drive engagement.
• Support event planning and execution for Franchise Convention and regional meetings.
• Manage crisis/issue communications and cross‑functional collaboration.
• Partner with senior leadership to align communications with brand strategy.

Skills

Content strategy

Writing & editing

Cross-functional collaboration

Crisis communications

Event planning

Data & metrics analysis

Franchisee communications

Education

Bachelor’s degree in communications

Job description

Restaurant Brands International is seeking a seasoned operations communications professional to translate business priorities to Popeyes franchisees and restaurants, shaping franchisee and restaurant communications strategy while leading content, channels, events, crisis response, and data analysis.

You will partner with senior leadership across the business, manage high‑volume workloads, and thrive in a fast‑paced environment in Florida.