Franchisee Communications Lead

RBI; Town of Florida (NY); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Global wellness benefits

Parental leave

Telemedicine

Mental wellness support

Job summary

Restaurant Brands International Inc. is seeking a seasoned operations communications professional to shape franchisee and restaurant communications for Popeyes. You will translate business priorities into clear messages, manage content across channels, and oversee events and crisis response.

Reporting to the Senior Manager, Franchisee Communications, you will lead content strategy, newsletter, intranet updates, and engagement analytics in a fast-paced hospitality environment.

Qualifications

• Bachelor’s degree in communications or related field/experience.
• 6–8 years in corporate or franchise communications, preferably within the restaurant/hospitality industry.
• Experience supporting or leading issues/crisis communications is strongly preferred.
• Proven ability to craft and communicate a compelling message with writing samples.
• Ability to work in a fast-paced, high-pressure environment during live issues.

Responsibilities

• Develop franchisee and restaurant communications strategy across channels from planning to reporting.
• Craft and edit content tailored to franchise audiences end-to-end (idea to approval to execution to analysis).
• Own and disseminate weekly newsletters and intranet/portal content for franchisees.
• Lead crisis and issues communications with senior leadership guidance.
• Plan and execute the Franchise Convention and regional franchisee meetings.

Skills

Writing 鈥�

Crisis communications

Stakeholder management

Cross-functional teamwork

Strategic communications

Editorial skills

Attention to detail

Education

Bachelor's degree in communications

Job description

Restaurant Brands International Inc. is seeking a seasoned operations communications professional to shape franchisee and restaurant communications for Popeyes. You will translate business priorities into clear messages, manage content across channels, and oversee events and crisis response.

Reporting to the Senior Manager, Franchisee Communications, you will lead content strategy, newsletter, intranet updates, and engagement analytics in a fast-paced hospitality environment.