Franchise Training Leader: Drive Change & Growth

Inspire; New York (NY); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

Inspire is seeking a Dunkin’ Field Training Manager to lead training for new initiatives and regional programs across our franchise network. You will partner with Field Operations, franchisees, and Above Restaurant Leaders to drive adoption of training principles and measurable performance improvements.

The role emphasizes in-person and virtual delivery, strong project management, and the ability to influence without authority while maintaining relationship credibility across multi-unit

Qualifications

• Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience.
• 5-7 years Experience in restaurant and/or retail Training, Operations, or multi-unit management.

Responsabilités

• Leads all training activities for new initiatives including product rollouts, guest service initiatives, processes, technology, and systems
• Facilitate virtual and in-person training experiences consistently using effective adult learning principles
• Presents content during regional meetings and training sessions with the Above Restaurant Leader audience
• Utilize project management tools and disciplines to execute project processes, including risk management, issues resolution, change management, quality assurance, and document management
• Drives engagement in support of the initiative to influence franchisees to embrace the needed change within their business unit
• Actively partners to build relationships with cross functional team members, franchisees, and their above restaurant leaders to influence adoption of training principles
• Collaborates with field team to diagnose root causes for knowledge gaps, operational and training problems, and articulate potential solutions
• Acts as an ongoing Subject Matter Expert for franchisees and their Above Restaurant Leaders for brand initiatives
• Participates in meetings with franchisees and cross functional team to strategize market and network plans, provide expertise and consulting as needed

Connaissances

Project management

Cross-functional collaboration

Adult learning principles

Training delivery

Strong presentation skills

Communication

Formation

Bachelor's degree or equivalent in restaurant/retail management

Outils

Microsoft Office

Excel

PowerPoint

Outlook

Description du poste

Inspire is seeking a Dunkin’ Field Training Manager to lead training for new initiatives and regional programs across our franchise network. You will partner with Field Operations, franchisees, and Above Restaurant Leaders to drive adoption of training principles and measurable performance improvements.

The role emphasizes in-person and virtual delivery, strong project management, and the ability to influence without authority while maintaining relationship credibility across multi-unit