Field Training & Change Leader — Multi-Unit Training Expert

Inspire Brands, Inc.; Atlanta (GA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

75% Travel

Job summary

Dunkin’ Field Training Manager at Inspire Brands, Inc. will lead training initiatives for nationwide programs, partnering with Franchisees and Above Restaurant Leaders to drive high performance and accountability across locations.

The role focuses on delivering engaging training experiences, both virtually and in person, using proven adult learning principles, and managing projects from initiation to completion while collaborating with cross-functional teams. Up to 75% travel is required.

Qualifications

• Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience.

Responsibilities

• Leads all training activities for new initiatives including product rollouts, guest service initiatives, processes, technology, and systems
• Facilitate virtual and in-person training experiences consistently using effective adult learning principles
• Presents content during regional meetings and training sessions with the Above Restaurant Leader audience
• Utilize project management tools and disciplines to execute project processes, including risk management, issues resolution, change management, quality assurance, and document management.
• Drives engagement in support of the initiative to influence franchisees to embrace the needed change within their business unit
• Actively partners to build relationships with cross functional team members, franchisees, and their above restaurant leaders to influence adoption of training principles.
• Collaborates with field team to diagnose root causes for knowledge gaps, operational and training problems, and articulate potential solutions
• Acts as an ongoing Subject Matter Expert for franchisees and their Above Restaurant Leaders for brand initiatives.

Skills

Project Management

Adult Learning Principles

Communication

Relationship Building

Time Management

Presentation Skills

Change Management

Organizational Skills

Problem-Solving

Facilitation

Education

Bachelor’s Degree in restaurant/retail management or related field

Tools

Excel

PowerPoint

Outlook

Job description

Dunkin’ Field Training Manager at Inspire Brands, Inc. will lead training initiatives for nationwide programs, partnering with Franchisees and Above Restaurant Leaders to drive high performance and accountability across locations.

The role focuses on delivering engaging training experiences, both virtually and in person, using proven adult learning principles, and managing projects from initiation to completion while collaborating with cross-functional teams. Up to 75% travel is required.