Field Training Leader: Drive Franchisee Success & Change

Inspire-Brands; Atlanta (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

Inspire Brands seeks a Dunkin’ Field Training Manager to lead training initiatives across multiple brands, partnering with franchisees and Above Restaurant Leaders. You will drive adoption of new initiatives, perform virtual and in-person trainings, and manage projects from planning through execution in a fast-paced environment.

Candidate will build credibility with cross-functional teams, diagnose knowledge gaps, and deliver engaging trainings.

Qualifications

• Bachelor’s Degree or equivalent experience in restaurant/retail management with training or multi-unit experience.
• 5-7 years experience in restaurant/retail training, operations, or multi-unit management.
• Willingness to travel up to 75% as part of the role.
• Strong communication and presentation skills; ability to influence without authority.

Responsibilities

• Leads all training activities for new initiatives including product rollouts, guest service initiatives, processes, technology, and systems.
• Facilitate virtual and in-person training experiences using adult learning principles.
• Present content during regional meetings and training sessions with Above Restaurant Leader audience.
• Use project management disciplines to execute processes including risk management, issues resolution, change management, QA, and document management.
• Drive engagement to influence franchisees to embrace needed change within their business units.
• Partner to build relationships with cross-functional teams, franchisees, and above restaurant leaders to influence adoption of training principles.
• Diagnose root causes for knowledge gaps and training problems and articulate potential solutions.
• Act as ongoing Subject Matter Expert for franchisees and Above Restaurant Leaders for brand initiatives.
• Participate in meetings to strategize market and network plans and provide expertise as needed.

Skills

Project Management

Stakeholder Influence

Presentation skills

Microsoft Office

Training delivery

Time management

Education

Bachelor's degree in restaurant/retail management

Tools

MS Office Suite

Job description

Inspire Brands seeks a Dunkin’ Field Training Manager to lead training initiatives across multiple brands, partnering with franchisees and Above Restaurant Leaders. You will drive adoption of new initiatives, perform virtual and in-person trainings, and manage projects from planning through execution in a fast-paced environment.

Candidate will build credibility with cross-functional teams, diagnose knowledge gaps, and deliver engaging trainings.