Field Training Manager - Dunkin'

Inspire-Brands; Atlanta (GA); Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

Inspire Brands seeks a Dunkin’ Field Training Manager to lead training initiatives across multiple brands, partnering with franchisees and Above Restaurant Leaders. You will drive adoption of new initiatives, perform virtual and in-person trainings, and manage projects from planning through execution in a fast-paced environment.

Candidate will build credibility with cross-functional teams, diagnose knowledge gaps, and deliver engaging trainings.

Qualifications

• Bachelor’s Degree or equivalent experience in restaurant/retail management with training or multi-unit experience.
• 5-7 years experience in restaurant/retail training, operations, or multi-unit management.
• Willingness to travel up to 75% as part of the role.
• Strong communication and presentation skills; ability to influence without authority.

Responsabilités

• Leads all training activities for new initiatives including product rollouts, guest service initiatives, processes, technology, and systems.
• Facilitate virtual and in-person training experiences using adult learning principles.
• Present content during regional meetings and training sessions with Above Restaurant Leader audience.
• Use project management disciplines to execute processes including risk management, issues resolution, change management, QA, and document management.
• Drive engagement to influence franchisees to embrace needed change within their business units.
• Partner to build relationships with cross-functional teams, franchisees, and above restaurant leaders to influence adoption of training principles.
• Diagnose root causes for knowledge gaps and training problems and articulate potential solutions.
• Act as ongoing Subject Matter Expert for franchisees and Above Restaurant Leaders for brand initiatives.
• Participate in meetings to strategize market and network plans and provide expertise as needed.

Connaissances

Project Management

Stakeholder Influence

Presentation skills

Microsoft Office

Training delivery

Time management

Formation

Bachelor's degree in restaurant/retail management

Outils

MS Office Suite

Description du poste

As a Dunkin’ Field Training Manager, you will be a part of a fun, exciting culture that goes beyond training. Partnering with your Dunkin’ colleagues, you will use your experience and expertise to support our Franchisees through implementing and training national & regional initiatives.Passion for success and building strong relationships with Field Operations, Franchisees and their Above Restaurant Leaders will be the foundation to influencing a culture centered around high performance and accountability which embodies our values and delivers on our brand promise.RESPONSIBILITIESLeads all training activities for new initiatives including product rollouts, guest service initiatives, processes, technology, and systemsFacilitate virtual and in-person training experiences consistently using effective adult learning principlesPresents content during regional meetings and training sessions with the Above Restaurant Leader audienceUtilize project management tools and disciplines to execute project processes, including risk management, issues resolution, change management, quality assurance, and document management.Drives engagement in support of the initiative to influence franchisees to embrace the needed change within their business unitActively partners to build relationships with cross functional team members, franchisees, and their above restaurant leaders to influence adoption of training principles.Collaborates with field team to diagnose root causes for knowledge gaps, operational and training problems, and articulate potential solutionsActs as an ongoing Subject Matter Expert for franchisees and their Above Restaurant Leaders for brand initiatives.Participates in meetings with franchisees and cross functional team to strategize market and network plans, provide expertise and consulting as neededEDUCATION QUALIFICATIONSBachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experienceEXPERIENCE QUALIFICATION5-7 years Experience in restaurant and/or retail Training, Operations, or multi-unit managementREQUIRED KNOWLEDGE, SKILLS or ABILITIESAbility to work independently with minimal supervision and prioritize tasks accordinglyAbility to work in a fast-paced settingMust be able to build credibility and trusting relationshipsGood oral, written and interpersonal skillsProject Management skillsStrong organizational, planning and time management skillsAbility to influence & persuade without authorityDemonstrates strategic thinking with strong problem-solving skillsStrong technical skills in Microsoft Office products including Excel, PowerPoint and Outlook or equivalentAbility to conduct meetings and facilitate effective and engaging trainings in person and virtually.Sound business judgement and decision-making skillsChange managementStrong presentation skillsRecognizes and provides feedback on better and innovative ways to accomplish objectivesHelps identify and resolve project related risks and issuesTravel RecquiredA minimum of 75% travel will be required in support of the position’s responsibilities.Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.