Franchise Training & Growth Lead

Inspire Brands, Inc.; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Inspire Brands, Inc. is seeking a Field Training Growth Manager to strengthen franchisee training systems, leadership capability, and operational readiness across Emerging Markets, including Dunkin'.

You will partner with Franchisee Growth Consultants, Field Operations, New Restaurant Opening, Marketing, Development, and Analytics to build the people, training, and operating disciplines needed to open stronger, stabilize faster, and scale with confidence.

Qualifications

• Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience.
• 5-7 years experience in restaurant or retail training, multi-unit operations, franchise consulting, organizational development, new restaurant openings, or related work.
• Ability to work independently with minimal supervision.
• Excellent communication, presentation and interpersonal skills.
• Strong project management, planning and time-management abilities.
• Proficiency with Microsoft Office (Excel, PowerPoint, Outlook).

Responsibilities

• Assess organizational and training needs, then help franchisees establish onboarding, certification, coaching, and leadership-development systems.
• Translate market and network growth plans into focused training priorities, support plans, milestones, and routines that build long-term capability.
• Partner with New Restaurant Opening teams and franchisees on pre-opening preparation, training plans, leadership readiness, opening execution, and post-opening stabilization.
• Use restaurant observations, business reviews, guest and operational insights, and training data to identify capability gaps and recommend practical solutions.
• Strengthen the capability of franchisees, Above Restaurant Leaders, Restaurant Managers, Shift Leaders, and Network Trainers through coaching, facilitation, and development planning.
• Help franchisees move from brand-led support toward self-sustaining training systems with clear ownership, standards, tools, and accountability.
• Lead or support training for national and regional initiatives, including products, technology, guest experience, food safety, operational processes, and leadership programs.
• Serve as the training connection point across Franchisee Growth, Operations, Marketing, Development, New Restaurant Opening, and Analytics to provide one coordinated support plan.
• Track adoption, readiness, certification, and performance indicators; share insights; and adjust support based on results and market maturity.

Skills

Independent work

Fast-paced environment

Relationship building

Communication skills

Project management

Time management

Influence without authority

Strategic thinking

Presentation skills

Problem-solving

Training facilitation

Education

Bachelor’s Degree in restaurant/retail management with Training, Human Resources, or multi-unit management experience

Tools

Microsoft Office (Excel, PowerPoint, Outlook)

Job description

Inspire Brands, Inc. is seeking a Field Training Growth Manager to strengthen franchisee training systems, leadership capability, and operational readiness across Emerging Markets, including Dunkin'.

You will partner with Franchisee Growth Consultants, Field Operations, New Restaurant Opening, Marketing, Development, and Analytics to build the people, training, and operating disciplines needed to open stronger, stabilize faster, and scale with confidence.