Franchise Operations Leader — Regional Growth & Profitability

Hardee; Decatur (AL); On-site; USD 120,000 - 180,000; Full time

Job summary

Hardee's is seeking a Director of Operations to oversee franchise restaurant operations across a geographic region, driving growth, profitability, and brand strategies. You will lead franchise leadership teams, implement initiatives, monitor milestones, and build relationships with partners while ensuring superior dining experiences.

The role requires strong analytics, cross-functional collaboration with Finance, Operations, Marketing, and HR, and the ability to travel to restaurants as needed.

Qualifications

• Must manage multiple priorities concurrently to provide brand insights.
• Must be able to travel to restaurants and interact with the executive team.
• Must have experience with Microsoft Office Suite.
• Must be familiar with restaurant operations concepts, practices, and procedures.
• Must manage multiple projects/directions simultaneously.
• Must have strong analytical and organizational skills with ability to implement process improvements.
• Must maintain high confidentiality handling sensitive information.
• Proven track record of working with Finance, Operations, Marketing, and HR teams.
• Able to work in a fast-paced, dynamic environment.

Responsibilities

• Provides leadership to field and franchise teams through clear expectations and follow-up.
• Executes initiatives via plan implementation and milestone oversight.
• Builds relationships with franchise partners through ongoing communication and tracking.
• Leads strategic initiatives and monitors results to decide changes.
• Develops and executes strategies to grow revenue and profitability.
• Supports operational processes to meet customer needs.
• Leads and participates in presentations, negotiations, and executive meetings.
• Creates a dining experience that strengthens relations with customers.
• Collaborates with the executive team to shape brand strategies.

Job description

Hardee's is seeking a Director of Operations to oversee franchise restaurant operations across a geographic region, driving growth, profitability, and brand strategies. You will lead franchise leadership teams, implement initiatives, monitor milestones, and build relationships with partners while ensuring superior dining experiences.

The role requires strong analytics, cross-functional collaboration with Finance, Operations, Marketing, and HR, and the ability to travel to restaurants as needed.