Franchise Operations Leader: Growth & Brand Impact

Workstream; Santa Rosa Beach (FL); On-site; USD 110,000 - 170,000; Full time

Job summary

Hardee's is seeking a Director of Franchise Operations to oversee all franchise restaurant operations across a geographic region, driving growth and ensuring sales and profitability initiatives are achieved.

You will collaborate with executive leadership to shape brand strategies, build strong franchise partner relationships, and lead cross-functional teams to deliver results in a fast-paced environment.

Qualifications

• Must have expertise in managing multiple priorities concurrently to effectively provide insight that builds the brand.
• Must be able to drive to restaurants and interact with executive team, and work in an office environment at times.
• Must have experience with Microsoft Office Suite.
• Must be familiar with a variety of restaurant operations concepts, practices, and procedures.
• Must have the ability to manage multiple projects/directions simultaneously.
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results.
• Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information.
• Proven track record and ability to work closely with Finance, Operations, Marketing, and Human Resources teams.
• Able to work in a fast-paced, dynamic, and challenging environment.

Responsibilities

• Provides leadership and accountability to the field and franchise leadership team through clear expectations, coordinating efforts, and follow-up.
• Plays a key role in executing initiatives through the implementation of plans and oversight of milestones and metrics.
• Builds strong relationships with franchise partners by maintaining frequent and ongoing communication, tracking, and follow-up.
• Leads implementation of strategic initiatives while monitoring and gauging results to determine appropriate changes.
• Develops and executes a strategy to grow long-term business and achieve assigned revenue and profitability goals.
• Supports operational processes to effectively execute based on customer needs.
• Leads, develops, & participates in presentations, negotiations, operational meetings, and conferences with executive team.
• Creates a dining experience that enhances relationships with existing customers while fostering new relationships.
• Collaborates with executive team to develop the brand’s strategies.

Skills

Multitasking

Travel to restaurants

Microsoft Office

Restaurant operations

Project management

Analytical skills

Organizational skills

Confidentiality

Job description

Hardee's is seeking a Director of Franchise Operations to oversee all franchise restaurant operations across a geographic region, driving growth and ensuring sales and profitability initiatives are achieved.

You will collaborate with executive leadership to shape brand strategies, build strong franchise partner relationships, and lead cross-functional teams to deliver results in a fast-paced environment.