Franchise Growth & Operations Leader

Hardee; Prattville (AL); On-site; USD 100,000 - 140,000; Full time

Job summary

Hardee's is seeking a Director of Operations to oversee franchise restaurant operations across a geographic region and drive growth in sales and profitability. The role interacts with the executive team to implement strategic initiatives and maintain strong partner relationships.

The position requires leading multiple projects, strong analytical skills, and the ability to travel to restaurants as part of a fast-paced, high-impact team.

Qualifications

• Experience with managing multiple priorities concurrently.
• Ability to drive to restaurants and interact with executive team, and work in an office environment at times.
• Familiar with restaurant operations concepts, practices, and procedures.
• Ability to manage multiple projects/directions simultaneously.
• Strong analytical and organizational skills and ability to identify and implement process improvement strategies with positive business results.
• High level of confidentiality to ensure proper handling of sensitive information.
• Proven track record and ability to work closely with Finance, Operations, Marketing, and Human Resources teams.

Responsibilities

• Provides leadership and accountability to the field and franchise leadership team through clear expectations, coordinating efforts, and follow-up.
• Leads implementation of strategic initiatives while monitoring and gauging results to determine appropriate changes.
• Builds strong relationships with franchise partners by maintaining frequent and ongoing communication, tracking, and follow-up.
• Develops and executes a strategy to grow long-term business and achieve assigned revenue and profitability goals.
• Supports operational processes to effectively execute based on customer needs.
• Leads, develops, & participates in presentations, negotiations, operational meetings, and conferences with executive team.
• Creates a dining experience that enhances relationships with existing customers while fostering new relationships.
• Collaborates with executive team to develop the brand’s strategies.

Skills

Multi-priority management

Franchise operations

Cross-functional collaboration

Analytical skills

Confidentiality

Executive stakeholder engagement

Fast-paced environment adaptability

Travel to restaurants

Tools

Microsoft Office Suite

Job description

Hardee's is seeking a Director of Operations to oversee franchise restaurant operations across a geographic region and drive growth in sales and profitability. The role interacts with the executive team to implement strategic initiatives and maintain strong partner relationships.

The position requires leading multiple projects, strong analytical skills, and the ability to travel to restaurants as part of a fast-paced, high-impact team.