Franchise Operations Director: Growth & Strategy

Workstream; Wetumpka (AL); On-site; USD 120,000 - 160,000; Full time

Job summary

Hardee's is seeking a Director of Franchise Operations to oversee all franchise restaurant activities across a regional portfolio, driving sales growth and profitability.

You will lead the franchise leadership team, coordinate initiatives, monitor milestones, and work with Finance, Marketing, and HR to execute brand strategies.

The role requires visiting restaurants, strong analytics, and a track record in multi-project management in a fast-paced environment.

Qualifications

• Experience leading multiple initiatives across a franchise system.
• Strong analytical and organizational capabilities.
• Ability to partner with Finance, Operations, Marketing and HR.

Responsibilities

• Provide leadership to field and franchise leadership with clear expectations and follow-up.
• Execute initiatives through plans, milestones and metrics oversight.
• Build relationships with franchise partners and maintain regular communication.
• Lead strategy implementation and monitor results to drive changes.
• Grow long-term business and profitability through effective planning.
• Support operational processes aligned with customer needs.
• Lead and participate in presentations, negotiations and executive meetings.
• Create dining experiences that strengthen customer relationships and brand loyalty.
• Collaborate with the executive team on brand strategies.

Skills

Leadership

Multi-priority management

MS Office

Restaurant operations

Project management

Analytical skills

Confidentiality

Cross-functional collaboration

Travel 50%

Fast-paced environment

Tools

Microsoft Office Suite

Job description

Hardee's is seeking a Director of Franchise Operations to oversee all franchise restaurant activities across a regional portfolio, driving sales growth and profitability.

You will lead the franchise leadership team, coordinate initiatives, monitor milestones, and work with Finance, Marketing, and HR to execute brand strategies.

The role requires visiting restaurants, strong analytics, and a track record in multi-project management in a fast-paced environment.