Franchise Operations Excellence Leader

AFC Franchise Corp.; Torrance (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical Insurance

Annual Bonus

401(k) Match

Employee Discounts

Bereavement Leave

Job summary

AFC Franchise Corp. in Torrance, CA, operates the Zenshi brand and seeks an Operations Excellence Specialist to mentor franchisees in financial, operational, and marketing models. You will enforce FDD policies and uphold food safety standards across locations, while driving YOY growth.

The role emphasizes relationship building, strategic field visits, and hands‑on support to franchisees, with up to 60% travel required. A background in multi‑unit restaurant ops is preferred.

Qualifications

• Bachelor’s degree in business, Hospitality, or a related field is preferred.
• A minimum of 5 years of experience in a General Manager or Multi‑Unit Operations Manager role within the restaurant industry.
• Strong ability to build relationships and communicate effectively.
• Excellent problem‑solving, negotiation, and financial analysis skills.
• Proven track record in leading, motivating, and holding teams accountable.
• Demonstrated flexibility, emotional resilience, and adaptability.
• Superior organizational, prioritization, and project management abilities.
• Proficiency in MS Office Suite, including Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Franchisee Development: Provide ongoing mentorship and guidance to franchisees to help them master Zenshi’s financial, operational, and marketing models. Ensure franchisees are equipped to drive consistent operational excellence and achieve sales targets. Perform other tasks assigned by management.
• Policy Enforcement: Enforce all company policies and procedures as outlined in the FDD through regular field visits and detailed documentation. Ensure that food safety standards are consistently upheld across all franchise locations.
• Operational Support: Support franchisees in translating strategic plans into actionable sales activities. Monitor market trends and assist in developing strategies to optimize sales potential and implement advantageous pricing strategies.
• Financial Acumen: Demonstrate a strong understanding of P&L statements, cash flow, and EBITDA. Identify and communicate financial opportunities to franchisees to improve profitability.
• Relationship Building: Cultivate strong relationships with franchisees, fostering a collaborative environment. Use effective communication and positive influence to motivate and hold franchisees accountable to Zenshi’s standards.
• Travel: This role requires up to 60% travel to various franchise locations to provide hands‑on support and ensure compliance with company standards.

Skills

Relationship building

Communication

Financial analysis

Negotiation

Project management

Adaptability

MS Office

Education

Bachelor's degree in business or related field

Tools

MS Office Suite

Job description

AFC Franchise Corp. in Torrance, CA, operates the Zenshi brand and seeks an Operations Excellence Specialist to mentor franchisees in financial, operational, and marketing models. You will enforce FDD policies and uphold food safety standards across locations, while driving YOY growth.

The role emphasizes relationship building, strategic field visits, and hands‑on support to franchisees, with up to 60% travel required. A background in multi‑unit restaurant ops is preferred.