Franchise Operations Excellence Lead

Afc-Franchise-Corp-; Torrance (CA); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance (employee self-coverage

Annual Bonus

401(k) with Company Match

Employee Anniversary Milestone Gift

Employee Referral Bonus

Other Employee Discounts

Team events and community activities

Job summary

AFC Franchise Corp is seeking an Operations Excellence Specialist in California to mentor franchisees in Zenshi's financial, operational, and marketing models, drive YOY sales growth, and ensure adherence to the FDD and food safety standards.

The role requires 5+ years in GM or multi-unit ops in restaurants, a bachelor's degree, strong relationship-building and financial analysis skills, and up to 60% travel. Compensation includes a salary of $70,304–$73,000 plus benefits and annual bonus.

Qualifications

• Bachelor’s degree in business, Hospitality, or a related field is preferred.
• A minimum of 5 years of experience in a General Manager or Multi-Unit Operations Manager role within the restaurant industry.
• Strong ability to build relationships and communicate effectively.
• Excellent problem-solving, negotiation, and financial analysis skills.
• Proven track record in leading, motivating, and holding teams accountable.
• Demonstrated flexibility, emotional resilience, and adaptability.
• Superior organizational, prioritization, and project management abilities.
• Proficiency in MS Office Suite, including Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Franchisee Development: Provide ongoing mentorship and guidance to franchisees to help them master Zenshi’s financial, operational, and marketing models. Ensure franchisees are equipped to drive consistent operational excellence and achieve sales targets. Perform other tasks assigned by management.
• Policy Enforcement: Enforce all company policies and procedures as outlined in the FDD through regular field visits and detailed documentation. Ensure that food safety standards are consistently upheld across all franchise locations.
• Operational Support: Support franchisees in translating strategic plans into actionable sales activities. Monitor market trends and assist in developing strategies to optimize sales potential and implement advantageous pricing strategies.
• Financial Acumen: Demonstrate a strong understanding of P&L statements, cash flow, and EBITDA. Identify and communicate financial opportunities to franchisees to improve profitability.
• Relationship Building: Cultivate strong relationships with franchisees, fostering a collaborative environment. Use effective communication and positive influence to motivate and hold franchisees accountable to Zenshi’s standards.
• Travel: This role requires up to 60% travel to various franchise locations to provide hands-on support and ensure compliance with company standards.

Skills

Relationship building

Communication

Problem solving

Negotiation

Financial analysis

Leadership

Adaptability

Organizational skills

Project management

MS Office

Education

Bachelor’s degree in business or related field

Tools

MS Office Suite

Excel

Job description

AFC Franchise Corp is seeking an Operations Excellence Specialist in California to mentor franchisees in Zenshi's financial, operational, and marketing models, drive YOY sales growth, and ensure adherence to the FDD and food safety standards.

The role requires 5+ years in GM or multi-unit ops in restaurants, a bachelor's degree, strong relationship-building and financial analysis skills, and up to 60% travel. Compensation includes a salary of $70,304–$73,000 plus benefits and annual bonus.