Franchise Learning & Operations Coach

Choice Hotels International; Washington; On-site; USD 76,000 - 89,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off for holidays and leave

Retirement and health savings benefits

Employee recognition programs

Hotel discounts worldwide

Job summary

Choice Hotels International is seeking a Learning Facilitator to deliver engaging learning experiences for franchisees, hotel staff, and contact center associates. You will facilitate instructor-led training, develop and maintain content across multiple platforms, and partner with stakeholders to drive adoption of operational programs and strategic initiatives.

As a subject matter expert in learning delivery and hospitality operations, you will support guest service, revenue generation, and

Qualifications

• Minimum of 3 years of hospitality, hotel operations, learning and development, training, facilitation, or related experience.
• Demonstrated experience facilitating instructor‑led training programs in both virtual and in-person environments.
• Experience supporting operational excellence, guest service initiatives, brand standards, revenue management, or contact center operations preferred.
• Experience in instructional design, curriculum development, or learning content creation preferred.

Responsibilities

• Facilitate live virtual and in-person learning programs for franchisees, hotel staff, and contact center associates.
• Lead or assist in the delivery of Hotel Operations Certification programs and related workshops for owners and General Managers.
• Facilitate virtual and in-person workshop topics and ensure a high-quality learning experience.
• Deliver interactive webinars, workshops, coaching sessions, and educational programming at the Choice annual convention.
• Utilize virtual learning technologies, including Zoom and related platforms, to support engaging and effective instruction.

Skills

Facilitation

Presentation

Communication

Organizational skills

Project management

Adaptability

Customer focus

Collaboration

Problem solving

Education

Bachelor's degree or equivalent

Tools

Zoom

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Learning management systems

Content development tools

Job description

Choice Hotels International is seeking a Learning Facilitator to deliver engaging learning experiences for franchisees, hotel staff, and contact center associates. You will facilitate instructor-led training, develop and maintain content across multiple platforms, and partner with stakeholders to drive adoption of operational programs and strategic initiatives.

As a subject matter expert in learning delivery and hospitality operations, you will support guest service, revenue generation, and