Franchisee Learning Facilitator

Choice Hotels International, Inc.; United States; Hybrid; USD 76,000 - 89,000; Full time

Job summary

Choice Hotels International, Inc. is seeking a Franchisee Learning Facilitator to deliver engaging, high-quality learning experiences for franchisees, hotel associates, and contact center teams.

The role facilitates instructor-led training in virtual and in-person environments and develops content across multiple platforms to drive adoption of operational programs. The position requires collaboration with owner associations and area directors, strong facilitation and presentation skills, and a

Qualifications

• Minimum of 3 years in hospitality, learning and development, training, facilitation, or related experience.
• Experience facilitating instructor-led training in virtual and in-person environments.
• Experience supporting operational excellence, guest service initiatives, brand standards, revenue management, or contact center operations preferred.
• Experience in instructional design, curriculum development, or learning content creation preferred.

Responsibilities

• Facilitate live virtual and in-person learning programs for franchisees, hotel staff, and contact center associates.
• Create, update, and maintain learning content across multiple delivery methods (ILT, virtual workshops, eLearning, videos, guides).
• Support certification programs and learning events, including the Choice annual convention.
• Collaborate with department representatives and owner associations to develop learning aligned with business goals.

Skills

Facilitation

Public speaking

Instructional design

Learning delivery

Project management

Education

Bachelor's degree in Business or Hospitality

Tools

Zoom

Microsoft Office

LMS

Job description

## Franchisee Learning FacilitatorApply: Field/Remote: Full time: Posted Yesterday: R22332**JOB SUMMARY**The Learning Facilitator is responsible for delivering engaging, high-quality learning experiences that support franchisees, hotel associates, and contact center associates. This role facilitates instructor-led training in both virtual and in-person environments, develops and maintains learning content across multiple platforms, and understands stakeholder needs to help them drive adoption of operational programs, systems, and strategic initiatives. The position serves as a subject matter expert in learning delivery methodologies and hospitality operations, helping hotels to perform at their best with guest service, revenue generation, and operations, while promoting a culture of continuous development and professional growth.**RESPONSIBILITIES***Facilitation and Delivery of Learning Programs** Facilitate live virtual and in-person learning programs for franchisees, hotel staff, and contact center associates.* Lead or assist in the delivery of Hotel Operations Certification programs and related workshops for owners and General Managers.* Facilitate virtual and in-person workshop topics and ensure a high-quality learning experience.* Deliver interactive webinars, workshops, coaching sessions, and educational programming at the Choice annual convention.* Utilize virtual learning technologies, including Zoom and related platforms, to support engaging and effective instruction.*Content Development and Program Maintenance** Create, update, and maintain learning content across multiple delivery methods, including: + Instructor-led training materials + Virtual workshops + eLearning courses + Videos + Reference guides and job aids* Evaluate learning materials regularly to ensure content remains accurate, relevant, compliant, and aligned with business priorities.* Support instructional design efforts and collaborate with learning partners to improve program effectiveness.*Stakeholder Engagement and Collaboration** Support initiatives that enhance guest satisfaction, operational excellence, revenue generation, and brand performance.* Collaborate with department representatives, franchisees, owner associations, and area directors to develop and deliver learning that support organizational objective.*Coaching and Subject Matter Expertise** Provide guidance and consultation on learning best practices and operational training requirements.* Promote certification programs and continuous learning opportunities across hotel and contact center operations.*Meeting and Event Participation** Deliver educational content at annual conventions, regional workshops, onboarding programs, owner association events, and other company-sponsored learning events.* Support preparation, logistics, and facilitation for learning events and conferences for Choice and owner association learning events.**QUALIFICATIONS***Employment Experience** Minimum of 3 years of hospitality, hotel operations, learning and development, training, facilitation, or related experience.* Demonstrated experience facilitating instructor-led training programs in both virtual and in-person environments.* Experience supporting operational excellence, guest service initiatives, brand standards, revenue management, or contact center operations preferred.* Experience in instructional design, curriculum development, or learning content creation preferred.*Technical Skills** Proficiency with Zoom and virtual learning technologies.* Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.* Experience with learning management systems and content development tools preferred.* Ability to develop and maintain digital learning resources and training materials.*Additional Skills & Competencies** Excellent facilitation, presentation, and communication skills.* Strong verbal and written communication abilities.* Ability to engage diverse learner audiences and adapt delivery methods to learning needs.* Strong organizational and project management skills.* Ability to manage multiple priorities in a fast-paced environment.* Demonstrated ability to collaborate effectively within a matrixed organization.* Strong analytical and problem-solving abilities.* Customer-focused mindset with a commitment to service excellence.* Ability to model organizational values, integrity, curiosity, inclusiveness, respect, responsiveness, and accountability.*Education Requirements** Bachelor's degree in Business, Hospitality Management, Education, Learning and Development, Organizational Development, Communications, or a related field or an equivalent combination of education and relevant work experience.**SALARY RANGE**The salary range for this position is $75,553- $88,886.