Franchise Communications Specialist

Choice Hotels International, Inc.; Maryland; On-site; USD 66,000 - 77,000; Full time

Job summary

Choice Hotels International, Inc. is seeking a Franchise Communications Coordinator to support the production, administration, and distribution of franchisee communications.

You will own distribution lists, Salesforce workflows, and content publishing while providing writing/editing support for corporate communications. The role reports to the Senior Manager, Franchise Communications and requires a Bachelor's degree with 1+ years in a related field, preferably in hospitality or franchise

Qualifications

• Bachelor's Degree required.
• 1+ years of experience in a related field.
• Hospitality industry and/or franchise relations/communications experience preferred.
• Familiarity with Associated Press style.
• Experience with Salesforce Account Engagement preferred.
• Content management and email distribution platform experience is a strong plus.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication.

Responsibilities

• Maintain biweekly distribution lists across brand and audience segments.
• Prepare franchisee newsletter proofs in Salesforce and manage approvals.
• Create and upload custom Salesforce distribution lists for campaigns.
• Distribute franchisee newsletters on schedule twice weekly.
• Publish the monthly actions checklist.
• Upload articles to intranet with correct tagging.
• Coordinate distribution timing with the international team.
• Monitor corporate inboxes and triage requests to the appropriate team.
• Support communications to franchisees for multiple internal departments.
• Write and edit corporate communications, including emails, updates and promotions.
• Provide research, writing, editing, and proofreading support.
• Manage the legal approval process for corporate communications.
• Other duties as assigned.

Skills

Writing & editing

Communication skills

Deadline management

Organizational skills

Editorial ability

Education

Bachelor's Degree

Tools

Salesforce Account Engagement

Microsoft Word

Excel

SharePoint

Content management systems

Job description

Choice Hotels International, Inc. is seeking a Franchise Communications Coordinator to support the production, administration, and distribution of franchisee communications.

You will own distribution lists, Salesforce workflows, and content publishing while providing writing/editing support for corporate communications. The role reports to the Senior Manager, Franchise Communications and requires a Bachelor's degree with 1+ years in a related field, preferably in hospitality or franchise