Franchise Launch Coach - Remote Training & Growth

College Hunks Hauling Junk - Poway; Tampa (FL); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

PTO

Parental leave

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus program

Competitive salary

Advancement opportunities

Job summary

College Hunks Hauling Junk - Poway is seeking a Franchise Operations Coach to guide new franchise partners from signing through their first 60–90 days, building systems and confidence for a successful launch.

You will develop practical training for partners and provide intensive coaching for established locations, turning performance data into actionable plans and ensuring high customer experience across the franchise network.

Qualifications

• 3–5 years in franchise operations or related training/coaching roles.
• Experience analyzing KPIs and identifying performance gaps.
• Experience designing and delivering engaging training for adults.

Responsibilities

• Own and improve the pre-opening journey, resources, checklists, and milestones, from franchise signing through launch.
• Coordinate opening readiness with franchise partners and Brand Central teams, including supplies, systems setup, schedules, and cross-functional support needs.
• Coach new franchise partners on operational execution, performance milestones, and corrective actions throughout the first 60–90 days after opening.
• Develop and facilitate effective virtual and in-person onboarding and ongoing systemwide training, with measurable learning and business outcomes.
• Monitor key performance indicators and ramp-up progress; identify gaps early and implement clear, prioritized action plans.
• Maintain accurate CRM records, partner communications, opening milestones, and complete, on-time pipeline and performance reporting.
• Prepare and deliver documented handoffs to assigned FBCs, including opening history, ramp results, outstanding issues, and next steps.
• With oversight, provide extended, intensive task‑force coaching, site visits, and operational audits for established locations requiring support beyond the standard FBC cadence.
• Partner with the assigned FBC to stabilize operationally deficient locations, restore operational disciplines, and transition operational coaching back to the FBC.

Skills

Franchise operations

KPI analysis

Training design

CRM management

Cross-functional collaboration

Travel willingness

Tools

CRM software

Job description

College Hunks Hauling Junk - Poway is seeking a Franchise Operations Coach to guide new franchise partners from signing through their first 60–90 days, building systems and confidence for a successful launch.

You will develop practical training for partners and provide intensive coaching for established locations, turning performance data into actionable plans and ensuring high customer experience across the franchise network.