Franchise Growth Strategist & Relationship Lead

Bay Center Foods, LLC; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Chick-fil-A, Inc. seeks a Business & Relationship Lead to serve as the primary relationship owner between Chick-fil-A and Operators, overseeing 25-35 relationships across 35-50 restaurants with roughly $175M in sales.

The role requires 8–10 years of experience, a bachelor’s degree, and ~50% travel to ensure growth, health, and expansion while maintaining brand standards. The Lead provides immersive operator support, partners with cross-functional teams, and drives improvement opportunities to

Qualifications

• Experience facilitating groups to reach common goals.
• Foundational business and restaurant operations acumen.
• Strong business judgment.
• Ability to build strong relationships and communicate effectively.
• Strong emotional intelligence and cross-functional collaboration.
• Ability to manage conflicts and balance stakeholder interests.
• Experience in consulting and driving continuous improvement.
• Ability to translate data into actionable insights.

Responsibilities

• Steward of the Franchise Agreement and brand standards.
• Serve as Strategic Business Coach aligning Operator and franchisor goals.
• Collaborate to share best practices and connect Operators to resources.
• Lead market collaboration and cross-market initiatives.
• Act as Ambassador of Chick-fil-A's culture of care and engagement.
• Lead emergency business issue responses with cross-functional partners.

Skills

Group facilitation

Business judgment

Relationship management

Cross-functional collaboration

Communication excellence

Conflict resolution

Strategic advisory

Data to insights

Education

Bachelor's degree

Job description

Chick-fil-A, Inc. seeks a Business & Relationship Lead to serve as the primary relationship owner between Chick-fil-A and Operators, overseeing 25-35 relationships across 35-50 restaurants with roughly $175M in sales.

The role requires 8–10 years of experience, a bachelor’s degree, and ~50% travel to ensure growth, health, and expansion while maintaining brand standards. The Lead provides immersive operator support, partners with cross-functional teams, and drives improvement opportunities to