Franchise Growth & Ops Coach

Paris Baguette; New Jersey; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Free Cake on Birthday

Medical/Dental/Vision benefits

401K Retirement Plan

PTO & Holidays

High Performance Culture

Job summary

Paris Baguette in the United States seeks an Area Franchise Business Consultant to maximize district revenue and guest experience across multiple cafes. You will lead district managers, align with corporate standards, and drive profitability while upholding Paris Baguette’s brand values.

You will coach cafe leaders, implement training, oversee POS and inventory controls, and ensure compliance with policies.

Qualifications

• Bachelor’s degree and 5-7 years of progressive related experience in high-volume retail, entertainment, hospitality, or restaurant venue are required.
• At least 3 to 5 years of progressive management experience managing teams.
• Thorough knowledge of working Point of Sale (POS) register systems, Toast experience preferred.
• P&L capability and sales/marketing skills and abilities.

Responsibilities

• Support strategic planning, implementation and follow up initiatives amongst the team of managers in their market.
• Responsible for the primary focus on corporate café operations and all aspects of corporate talent, including talent acquisition, retention and development, where applicable.
• Offer guidance and mentorship to other members of the operations team in their respective market - when / where applicable.
• Identifies the training needs of cafe managers and works in conjunction with training team to execute applicable training.
• Facilitates one-on-one or classroom training as appropriate and needed with franchisee teams.
• Creates a mentoring and supportive environment focused on continuous development of teams.
• Supports franchisee owners and their GMs to ensure they have processes and procedures to manage performance, like skills evaluations and assessments and performance management
• Also support owners and GMs to ensure they are knowledgeable and aware of the training and development curriculum to ensure their teams have the training necessary to do their jobs to the best of their abilities.
• Continually inspects the Region/District’s Operational and Guest Service standards; consistently communicates standards to cafe managers and ensures execution at café level.
• Proactively meets or exceeds guest experiences; deals promptly with complaints received and puts action plans into place to address service gaps.
• Consistent with the Region/Districts plan, ensures cafe managers have specific, focused and well-executed sales and marketing plans. Evaluates cafe financial progress and performance and helps to develop action plans accordingly.
• Ensures adherence to policies and procedures for food and beverage sales and consumption, food safety and health/sanitation.
• Ensures that policies and procedures are in compliance with organization’s policies and with all local and state regulations.
• Utilizes preventive maintenance programs to maintain cafe facilities.
• Ability to work varying shifts, weekends and holidays, as well as extended workdays to support business needs.
• Other duties may be assigned.

Skills

Leadership

Retail operations

POS systems

P&L / Sales

Education

Bachelor’s degree

Tools

Toast

POS systems

Job description

Paris Baguette in the United States seeks an Area Franchise Business Consultant to maximize district revenue and guest experience across multiple cafes. You will lead district managers, align with corporate standards, and drive profitability while upholding Paris Baguette’s brand values.

You will coach cafe leaders, implement training, oversee POS and inventory controls, and ensure compliance with policies.