Franchise Development Coordinator

Twin Peaks Restaurants; Lanse (PA); On-site; USD 52,000 - 66,000; Full time

Job summary

Twin Peaks Restaurants is seeking a Franchise Development Coordinator to support the sales process from initial contact to contract execution and onboarding of new franchise groups.

You will be the main contact for franchise development, coordinating administrative tasks, documentation, and travel while interfacing with real estate and legal teams. This role requires teamwork, strong communication, and travel as needed.

Qualifications

• Bachelor’s degree preferred.
• At least 2 years of sales experience.
• Familiarity with franchise industry, FDD, and legal docs is a plus.
• Proficient in MS Office, CRM software, and Adobe Acrobat.

Responsibilities

• Provide Administrative Support to the VP of Franchise Development and the Director of Design/Architecture.
• Guide prospective franchisees through the sales process and FDD, testing, interview, fees, and signing.
• Develop and update PowerPoint presentations, brochures, and sales packets.
• Oversee Franchise documentation, renewal paperwork, and compliance with federal/state requirements.
• Relay Real Estate information from internal Real Estate personnel as needed.
• Report weekly activities to Franchise development team and directors.
• Consult with legal counsel on franchise agreements and related issues as needed.
• Provide information requested by Twin Peaks Legal Dept.
• Review renewal eligibility of existing Franchise agreements.
• Compose letters/notices to Franchisees per Franchise Agreement.
• Manage Franchise development ShareFile and CRM portals.
• Maintain tracking reports, forms, tools, and guidelines.
• Organize incoming real estate inquiries and site information gathering.
• Organize travel and prepare presentations for real estate and design.
• Coordinate and participate in Twin Peaks franchise trade shows and events.

Skills

MS Office

CRM software

Communication

Time management

Teamwork

Travel readiness

Education

Bachelor’s degree preferred

Tools

Microsoft Office

PowerPoint

Excel

Word

Outlook

CRM software

Adobe Acrobat

Job description

Corporate/Support Center | Dallas, TX

Position Overview

Responsible for supporting the sales process from initial request to contract execution and the onboarding of new Franchise groups. This position will report to the Chief Development Officer. They will function as the main support for all business needs as it relates to the Franchise development of new restaurants. They will act as the main point of contact for Franchise development and will be well‑versed in all departmental goals and objectives.

You will…

• Provide Administrative Support to the VP of Franchise Development and the Director of Design/Architecture
• Walk prospective franchisee candidates through the sales process from initial contact, explaining the Franchise Disclosure Document, testing, interviewing, collecting initial fees, and obtaining a signed franchise agreement. Includes Discovery Day at the Franchise Support Center and Franchise Orientation
• Develop and update PowerPoint presentations, brochures, marketing and sales packets
• Oversee the preparation, distribution, and updates of Franchise documentation, renewal paperwork, and other agreements needed to comply with federal, state, and corporate requirements
• Assists in relaying Real Estate information to candidates as necessary from internal Real Estate personnel
• Reports weekly activities to the Franchise development team and company directors
• May consult with legal counsel on various issues, new franchise agreement updates, and other binding agreements as needed
• Assist with providing information requested by Twin Peaks Legal Dept
• Review and determine existing Franchisee’s ability to renew their Franchise agreements
• Compose letters and notices to Franchisees per the Franchise Agreement as needed
• Manage Franchise development ShareFile portal (electronic storage system)
• Manage Franchise development CRM portal
• Maintain Departmental tracking reports, forms, tools, guidelines, and department reporting packages
• Organize incoming real estate inquiries and assist real estate in gathering site information
• Organize travel
• Prepare and assist with presentations for real estate and design
• Coordinate and participate in presenting Twin Peaks at Franchise trade shows and events

You have/are…

• Bachelor’s degree preferred
• At least 2 years of sales experience
• Some knowledge of the franchise industry, Franchise Disclosure Document (FDD), and legal document experience is a plus
• Responsible, detail-oriented, organized, professional, and able to handle confidential matters
• Proficient in Microsoft Office (PowerPoint, Excel, Word, and Outlook), CRM software, Adobe Acrobat, and other programs as needed
• Versed in proper correspondence practices and the ability to prioritize multiple projects in a fast-paced environment
• Excellent verbal and written communication
• Self-starter with a strong attention to detail and exceptional time management
• Outgoing and interpersonal
• Strong work ethic and a desire to be in a supportive role
• High degree of independence, resourcefulness, flexibility, and professionalism
• Ability to travel as needed
• Strong teamwork skills and the ability to work with group projects

Work Environment:

This job operates in an office or restaurant environment.

Physical Demands:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEOC Disclaimer:

Twin Peaks is an equal opportunity employer in that our policy, in accordance with Federal and State laws, prohibits employment discrimination solely based on a person’s race, color, creed, sexual orientation, sex, marital status, or disability except where a reasonable, bona fide occupational qualification exists.