Retail Fragrances Sales Counter Manager - Tom Ford, Willowbrook Mall - NJ - Full Time

Macy's, Inc.; Wayne (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Fragrance Counter Leader to supervise a dynamic team and manage the fragrance counter’s daily operations. You will coach staff, deliver expert product knowledge, and drive a high-energy selling culture while building a loyal client base through personalized service.

Partner with Sales and Customer Experience leadership to execute events, launches, and promotional strategies that grow sales and loyalty.

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Available to work a flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
• Available to work a flexible schedule including days, nights, weekends, and holidays.

Skills

Customer service

Leadership

Relationship building

Merchandising

Time management

Job description

Job Overview

As the Leader, Fragrance Counter Manager, you will lead a dynamic team of fragrance colleagues while managing all aspects of the fragrance business. You are responsible for the overall performance and daily operations of Macy’s fragrance counter. You lead by example—providing expert product knowledge, delivering exceptional customer service, and driving a high‑energy selling culture. Through coaching and development, you empower your team to meet and exceed sales goals while creating memorable, scent‑inspired experiences for every customer. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long‑lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow‑up, and consistent, personalized service.

In this role, you’ll partner closely with the Sales and Customer Experience Manager and collaborate with brand vendors to execute events, product launches, and promotional strategies that grow sales and build customer loyalty. Your leadership ensures the counter runs efficiently, looks pristine, and delivers an engaging and service‑driven shopping experience.

How our Fragrance Counter Managers spend their day…

• Every day starts with a positive example. As a Fragrance Counter Manager, you come in energized and ready to inspire your team, wearing your name badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and fully prepared to welcome customers.
• On the floor, you lead through action—welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
• You help maintain a shoppable space by ensuring testers are clean and well‑stocked, signage and pricing are current and displays reflect brand standards. You lead by example, jumping in to support merchandising updates and keeping the space visually appealing and welcoming throughout the day.
• You help the team finish strong—by reminding them to share loyalty benefits, making sure customers leave with everything they need, and ending each interaction with a sincere thank‑you, often using the customer’s name and adding a personal touch.
• You know that service starts with each other. You model collaboration, honesty, and care—supporting your peers so the whole team can better serve our customers and communities.
• And we know that excellence is a journey—we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found in the benefits guide.

Who You Are and What You Will Do

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow‑up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

Must be able:

• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.

Essential Physical Requirements You Will Perform

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

Eligible for Sales Commission.