Fragrance Concierge & Personal Beauty Advisor

Belk; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Belk is seeking a Fragrance Advisor in Charlotte to drive sales through exceptional customer service and expert product recommendations across fragrance brands. The role emphasizes building client relationships, delivering tailored advice, and executing promotions in a fast-paced store environment.

This hourly position focuses on owning customer interactions, staying knowledgeable on trends, and contributing to a positive team culture while maintaining store standards and operations.

Qualifications

• Demonstrate ownership and initiative to achieve store objectives.
• Build relationships with team, vendors, customers, and community.
• Deliver tailored product advice and clienteling tools to meet client needs.
• Execute promotions and events to maximize sales.
• Provide omnichannel experience with inventory and product details.
• Build product knowledge and apply latest fragrance trends.
• Merchandise and replenish products, maintain visuals and hygiene.
• Contribute to a positive store culture and teamwork.
• Adapt to changing circumstances and support operations.
• Assist with omni and operations processes following safety guidelines.

Responsibilities

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
• Build customer loyalty by delivering excellent service, utilizing clienteling tools, and offering tailored product advice and recommendations to meet client needs and preferences.
• Execute successful promotions, special events, and customer outreach to maximize performance and drive sales.
• Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details.
• Leverage training tools, use resources, and embrace feedback to continuously build product knowledge, suggestive selling behaviors, and expertise in the latest industry tips and fragrance trends.
• Merchandise and replenish products timely. Maintain visual merchandising, signing, and beauty hygiene standards, aligning presentations with vendor and company directives.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Demonstrate adaptability and flexibility in response to changing circumstances. Support selling and store operations by assisting with other tasks as assigned.
• Support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines.

Skills

Customer service

Ownership mindset

Communication excellence

Technology-savvy

Flexible schedule

Tools

Smartphones

Tablets

Windows OS

Job description

Belk is seeking a Fragrance Advisor in Charlotte to drive sales through exceptional customer service and expert product recommendations across fragrance brands. The role emphasizes building client relationships, delivering tailored advice, and executing promotions in a fast-paced store environment.

This hourly position focuses on owning customer interactions, staying knowledgeable on trends, and contributing to a positive team culture while maintaining store standards and operations.