Fragrance Concierge | Customer Experience Specialist

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Belk, Inc. & Belk eCommerce LLC. seeks a Fragrance Advisor to drive sales and deliver an exceptional customer experience in-store. You will perform product demonstrations, offer tailored recommendations, and build client relationships across fragrance brands.

You will support promotions, events, and omnichannel shopping, using clienteling tools and product knowledge to meet customer needs while maintaining store standards and a positive, inclusive atmosphere.

Qualifications

• Excellent customer service skills.
• Demonstrates ownership and initiative to meet store objectives.
• Strong communication abilities.

Responsibilities

• Demonstrate ownership, accountability, and initiative to meet store metrics.
• Create memorable experiences through relationships with team, vendors, customer, and community.
• Build customer loyalty with clienteling and tailored product advice.
• Execute promotions and events to maximize performance.
• Provide omnichannel experience with inventory, product details.
• Maintain visual merchandising and beauty hygiene standards.
• Assist with other tasks and store operations as assigned.
• Support store fulfillment and asset protection initiatives and safety guidelines.

Skills

Customer service

Ownership

Communication

Tech savvy

Flexible schedule

Team collaboration

Tools

Windows OS

Smartphones/Tablets

Job description

Belk, Inc. & Belk eCommerce LLC. seeks a Fragrance Advisor to drive sales and deliver an exceptional customer experience in-store. You will perform product demonstrations, offer tailored recommendations, and build client relationships across fragrance brands.

You will support promotions, events, and omnichannel shopping, using clienteling tools and product knowledge to meet customer needs while maintaining store standards and a positive, inclusive atmosphere.