Fragrance Experience Specialist

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 17,000 - 22,000; Part time

Job summary

Belk, Inc. & Belk eCommerce LLC.

in-store fragrance advisor role focuses on delivering exceptional customer service through personalized demonstrations and tailored recommendations across multiple fragrance brands. You will build relationships with clients, participate in promotions, and guide shoppers across in-store and digital channels to create seamless omnichannel experiences while maintaining stock and visuals per brand guidelines.

Qualifications

• Dedication to customer service and a drive to achieve store objectives.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.

Responsibilities

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
• Build customer loyalty by delivering excellent service, utilizing clienteling tools, and offering tailored product advice and recommendations to meet client needs and preferences.
• Execute successful promotions, special events, and customer outreach to maximize performance and drive sales.
• Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details.
• Leverage training tools, use resources, and embrace feedback to continuously build product knowledge, suggestive selling behaviors, and expertise in the latest industry tips and fragrance trends.
• Encourage repeat client interactions as a knowledgeable and trusted resource.
• Merchandise and replenish products timely.
• Maintain visual merchandising, signing, and beauty hygiene standards, aligning presentations with vendor and company directives.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Demonstrate adaptability and flexibility in response to changing circumstances.
• Support selling and store operations by assisting with other tasks as assigned.
• Support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines.

Skills

Customer service

Communication

Product knowledge

Tech literacy

Flexibility

Team collaboration

Job description

Belk, Inc. & Belk eCommerce LLC.

in-store fragrance advisor role focuses on delivering exceptional customer service through personalized demonstrations and tailored recommendations across multiple fragrance brands. You will build relationships with clients, participate in promotions, and guide shoppers across in-store and digital channels to create seamless omnichannel experiences while maintaining stock and visuals per brand guidelines.