Fragrance Advisor & Customer Experience Specialist

Belk, Inc. & Belk eCommerce LLC.

United States

On-site

USD 17,000 - 25,000

Full time

4 days ago

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Job summary

Belk, Inc. & Belk eCommerce LLC. seeks a Fragrance Advisor to provide exceptional customer service and expert fragrance guidance in a fast-paced store environment. You will demonstrate ownership, build relationships, and support promotions to drive sales while delivering a seamless omnichannel experience.

The role emphasizes product knowledge, clienteling, and collaboration with teammates to create memorable shopping experiences for every guest.

Qualifications

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform in the role and a commitment to continuously learn.
Ability to take ownership of tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.

Responsibilities

Demonstrate ownership, accountability, and initiative to achieve store objectives and metrics.
Create memorable store experiences through relationships with customers, vendors, and team members.
Build customer loyalty by delivering excellent service and tailored fragrance recommendations.
Execute promotions and events to maximize performance and drive sales.
Provide seamless omnichannel experiences by sharing inventory and product details.
Maintain visual merchandising standards and stay aligned with vendor/company directives.