Fragrance Brand Expert & Beauty Leader

Macy's; Los Angeles (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Beauty Brand Expert to drive sales, elevate the customer experience, and lead with passion and style. You will educate customers, build client relationships, and execute brand strategies with store leadership and partners.

You will coach Beauty Advisors, analyze sales data, and deliver results in a fast-paced, goal-driven environment. The role requires flexible hours, including nights, weekends, and holidays, with opportunities for professional growth.

Qualifications

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Demonstrate sound judgment, and a passion for the beauty industry
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Skills

Customer service

Brand knowledge

Clienteling

Leadership

Job description

Macy's is seeking a Beauty Brand Expert to drive sales, elevate the customer experience, and lead with passion and style. You will educate customers, build client relationships, and execute brand strategies with store leadership and partners.

You will coach Beauty Advisors, analyze sales data, and deliver results in a fast-paced, goal-driven environment. The role requires flexible hours, including nights, weekends, and holidays, with opportunities for professional growth.