Technical Support Engineer

Rec Gen; San Francisco (CA); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Equity options

Visa support for TN candidates

Career acceleration opportunities

Job summary

A leading SaaS firm in San Francisco is seeking a Technical Support Engineer to build and own the support function. You will resolve complex technical issues, work closely with Engineering and Product, and improve customer documentation. The ideal candidate has strong technical fundamentals and experience in customer-facing roles. This full-time, on-site role offers a competitive salary and significant ownership opportunities in a rapidly growing startup environment.

Qualifications

• 2+ years in a customer-facing technical role.
• Experience troubleshooting without scripts.
• Strong fundamentals in APIs and JSON.

Responsibilities

• Resolve complex technical issues for customers.
• Diagnose API and workflow problems.
• Improve documentation and troubleshooting resources.
• Build operational foundations for support.

Skills

Troubleshooting nuanced issues

Strong technical fundamentals

Clear communication

Adaptability in fast-paced environments

Tools

SQL

APIs

Debugging tools

Ticketing systems

Job description

Overview

Full-time | On-site in Downtown, San Francisco | $110k–$165k + equity

Rec Gen is partnered with a fast-growing, YC-backed SaaS company that is transforming one of the world’s largest, most underserved industries. With more than 400 paying customers and strong recurring revenue, they are scaling rapidly and hiring their first Technical Support Engineer to build and own the support function from the ground up.

This is a true founding role. You’ll become the expert on a deeply technical platform, act as the first responder when issues arise, and shape how support, product quality, and customer education operate at scale.

What you will own

• Resolve complex technical issues for customers while working directly with Engineering and Product
• Diagnose API, data, and workflow problems using logs, SQL queries, and debugging tools
• Improve documentation, FAQs, guides, and troubleshooting resources
• Identify issue patterns and influence product priorities
• Build the operational foundation for a support function that will scale to 1,000+ customers
• Work hands-on with customers who rely on the platform in production environments

What we’re looking for

• 2–8 years of total experience
• Minimum 2 years in a customer-facing technical role such as Support, CSM, Solutions Engineering, or Implementation
• Experience troubleshooting nuanced issues without scripts or rigid playbooks
• Strong technical fundamentals across APIs, JSON, SQL, debugging logs, and ticketing systems
• Clear, structured communication with both customers and engineers
• Someone who thrives in fast-paced, early-stage environments
• Comfortable working fully on-site in San Francisco

Why this role stands out

• Join a high-upside, low-risk startup with paying customers, strong retention, and meaningful revenue
• Work directly with a highly technical founding team with more than a decade working together
• Massive industry impact in a space with very little modern competition
• Significant ownership and career acceleration
• Build a support function from zero in a company that values speed, learning, and customer success

Salary and benefits

• Base salary: $110,000 to $165,000
• Full-time, on-site role in San Francisco
• Visa support available for TN candidates

How to apply

Apply directly through LinkedIn with your resume. If you believe you are a standout fit and have not heard from us within a few days, please reach out to Oliver Paull at Rec Gen on LinkedIn.