Founding LATAM Account Manager — Remote & Impact

respond.io; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

respond.io is seeking a Founding Account Manager for LATAM to build the account management function from the ground up. The role prioritizes self-service customers (70%) and a small portfolio of key accounts (30%), with strong emphasis on expansion, retention, and onboarding best practices across LATAM.

You will shape how we engage, retain, and grow customers, working closely with the executive team in an early-stage, Day 0 environment, offering remote-friendly arrangements and direct impact on

Qualifications

• 2+ years in B2B SaaS AM, CS, or Sales where you held a revenue, expansion, or retention number.
• Managed a portfolio of 50–100 accounts and know how to focus on the ones that matter most.

Responsibilities

• Grow the base: own expansion revenue, drive adoption, run activations, use billing signals for expansion.
• Defend the base: spot at-risk behavior, analyze cancellations, stabilize high-potential accounts, document interactions.

Skills

Fluent English

Fluent Spanish

Portuguese a strong plus

Job description

respond.io is seeking a Founding Account Manager for LATAM to build the account management function from the ground up. The role prioritizes self-service customers (70%) and a small portfolio of key accounts (30%), with strong emphasis on expansion, retention, and onboarding best practices across LATAM.

You will shape how we engage, retain, and grow customers, working closely with the executive team in an early-stage, Day 0 environment, offering remote-friendly arrangements and direct impact on