Founding Customer Success Manager – AI AdTech

Mosaic.tech; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

AdsGency AI is seeking a Founding Customer Success Manager to own customer outcomes from onboarding through adoption, retention, renewal, and expansion.

You will work with founders, product, engineers, and growth teams to ensure customers achieve measurable value from AdsGency’s AI advertising platform across Google, Meta, TikTok, and other channels. This is a hands-on, build-from-scratch role in a fast-moving early-stage company.

Qualifications

• 3–6+ years in Customer Success, Account Management, Strategic Accounts, Growth Operations, or related in SaaS/AdTech.
• Experience managing enterprise or high‑value customer relationships.
• Strong understanding of digital advertising KPIs and platforms.
• Proven ownership of retention, renewals, expansion, and customer outcomes.
• Ability to identify customer risk early and drive ambiguous problems to resolution.
• Excellent written and verbal communication skills.
• Strong analytical skills and data-driven approach.

Responsibilities

• Own a portfolio of strategic and enterprise customers from onboarding through renewal.
• Guide customers through account setup, advertising-platform connections, AI workflow configuration, campaign creation, and launch.
• Understand campaign performance across Google, Meta, TikTok, and other channels; identify issues and drive value.
• Build trusted relationships with founders, CMOs, growth leaders, and other stakeholders; conduct regular account reviews.
• Drive renewals, expansion, and upsell opportunities by demonstrating ROI and product adoption.
• Build and maintain customer-health tracking across usage, activity, billing, satisfaction, and renewal risk.
• Capture product feedback and translate into actionable recommendations for product/engineering.
• Identify churn patterns and collaborate cross-functionally to reduce preventable churn.
• Create scalable onboarding playbooks, health frameworks, review templates, and renewal workflows.
• Represent customer needs with product & engineering to reproduce issues and validate fixes.

Skills

Enterprise relationships

Retention & renewals

Advertising knowledge

Data analysis

Communication skills

Account management

Strategic thinking

Cross-functional collaboration

AI/Automation interest

Time management

Tools

Google Ads

Meta Ads Manager

TikTok Ads Manager

Job description

AdsGency AI is seeking a Founding Customer Success Manager to own customer outcomes from onboarding through adoption, retention, renewal, and expansion.

You will work with founders, product, engineers, and growth teams to ensure customers achieve measurable value from AdsGency’s AI advertising platform across Google, Meta, TikTok, and other channels. This is a hands-on, build-from-scratch role in a fast-moving early-stage company.