Founding Enterprise Account Manager — Build from Scratch

Recall; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Unlimited PTO

Relocation assistance

Transit allowance

Meal stipend

Job summary

Recall.ai in San Francisco seeks a Founding Account Manager to own and grow our most strategic accounts. You’ll be the first dedicated AM, responsible for deploying, expanding, and retaining top customers, including industry leaders. Expect to build the AM function from the ground up with zero inherited playbooks.

You’ll report to the VP of Sales and own a 10–15 account portfolio, working in a hands-on, engineering-friendly environment that rewards ownership and fast iteration.

Qualifications

• 4–7 years in a technical, customer-facing role (dev-tools or API)
• Commercial ownership: renewal quota or expansion target
• Ability to discuss APIs, webhooks, and data pipelines with engineering teams
• Story of saving an account before it became at-risk
• Experience driving adoption inside complex orgs across buyers and users
• Experience at a startup with fewer than 50 people
• At least 2+ years at one company (not many short stints)
• Comfort building without a predefined playbook

Responsibilities

• Own a portfolio of 10–15 strategic accounts (high ACV)
• Drive deployment and expansion from signed to fully deployed
• Develop a 90-day churn early warning system from scratch
• Identify competitive threats and keep accounts from churning
• Turn usage patterns into a repeatable playbook for other accounts
• Cross-sell features and products as part of the relationship
• Collaborate with AEs on handoffs and knowledge transfer
• Iterate messaging and strategy based on pattern insights

Skills

Account management

Sales strategy

Technical credibility

Startup experience

Cross-functional collaboration

Tools

Salesforce

HubSpot

APIs

Job description

Recall.ai in San Francisco seeks a Founding Account Manager to own and grow our most strategic accounts. You’ll be the first dedicated AM, responsible for deploying, expanding, and retaining top customers, including industry leaders. Expect to build the AM function from the ground up with zero inherited playbooks.

You’ll report to the VP of Sales and own a 10–15 account portfolio, working in a hands-on, engineering-friendly environment that rewards ownership and fast iteration.