Founding Enterprise Account Manager

Recall; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Unlimited PTO

Relocation assistance

Transit allowance

Meal stipend

Job summary

Recall.ai in San Francisco seeks a Founding Account Manager to own and grow our most strategic accounts. You’ll be the first dedicated AM, responsible for deploying, expanding, and retaining top customers, including industry leaders. Expect to build the AM function from the ground up with zero inherited playbooks.

You’ll report to the VP of Sales and own a 10–15 account portfolio, working in a hands-on, engineering-friendly environment that rewards ownership and fast iteration.

Qualifications

• 4–7 years in a technical, customer-facing role (dev-tools or API)
• Commercial ownership: renewal quota or expansion target
• Ability to discuss APIs, webhooks, and data pipelines with engineering teams
• Story of saving an account before it became at-risk
• Experience driving adoption inside complex orgs across buyers and users
• Experience at a startup with fewer than 50 people
• At least 2+ years at one company (not many short stints)
• Comfort building without a predefined playbook

Responsibilities

• Own a portfolio of 10–15 strategic accounts (high ACV)
• Drive deployment and expansion from signed to fully deployed
• Develop a 90-day churn early warning system from scratch
• Identify competitive threats and keep accounts from churning
• Turn usage patterns into a repeatable playbook for other accounts
• Cross-sell features and products as part of the relationship
• Collaborate with AEs on handoffs and knowledge transfer
• Iterate messaging and strategy based on pattern insights

Skills

Account management

Sales strategy

Technical credibility

Startup experience

Cross-functional collaboration

Tools

Salesforce

HubSpot

APIs

Job description

We’re looking for a Founding Account Manager to own and grow our most strategic accounts. Reporting directly to the VP of Sales, you’ll be the first dedicated AM at Recall.ai, responsible for making sure our biggest customers deploy, expand, and stay.

This role is about retention and growth, not admin. You’ll own a portfolio of 10–15 high-ACV accounts. Companies like Salesforce, HubSpot, ClickUp, and Fireflies, and your job is to make sure they go from signed to fully deployed, and from deployed to expanded.

You’ll build the AM function from the ground up: the account tiers, the health signals, the churn playbook. None of it exists yet.

Location

Recall.ai is an in-office sales culture. You’ll work from our beautiful office at 475 Brannan Street, San Francisco.

What you’ll do

• Report to the VP of Sales; own a portfolio of 10–15 strategic accounts (high ACV, underdeployed, or competitively exposed)
• Get Salesforce, HubSpot, and Fireflies to full deployment. Navigate internal politics, unblock engineering teams, make the integration ship.
• Build a 90-day churn early warning system from scratch. Own the signals, the cadences, the process
• Stay close enough to accounts to catch competitive threats before they become decisions
• Turn top account usage patterns into a replicable playbook for other strategic accounts
• Cross-sell new features and products as a natural extension of the relationship, not a separate motion
• Partner with AEs on account handoffs and build the knowledge-transfer process that makes them work
• Identify patterns across accounts and feed them back into messaging, product, and sales strategy

What we’re looking for

• 4–7 years in a technical, customer-facing role. SE → AM, CSM → AM, or equivalent at a dev-tools or API company
• Commercial ownership: you’ve had a renewal quota, expansion target, or NRR goal
• Technical credibility with engineering buyers: You can hold your own on APIs, webhooks, and data pipelines without the SE bailing you out
• A specific story about an account you saved before it flagged at-risk
• Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys
• Experience working at a startup with fewer than 50 people
• At least 2+ years of tenure at one company, not a series of short stints
• Strong judgment and adaptability; comfortable building without a playbook

Why you should join

• You want to be the first AM and own the entire motion. No inherited playbook, no inherited accounts list.
• You love building from scratch and having real ownership over outcomes.
• You’re energized by being in the room, whiteboards, quick huddles, and all.
• You’re looking for a massive growth opportunity in a greenfield market.
• You’re genuinely curious about how engineering teams build, and you want to help them succeed.

Why you shouldn’t join

• You need a defined playbook to operate. None exists here yet.
• You’re not ready for the occasional 60-hour week when a strategic account needs you.
• You need something predictable. We’re growing fast, but we’re still early-stage.
• You’re not excited about working with engineers. Our buyers are technical and you won’t earn their trust without genuine curiosity.

Benefits

• 100% covered health, dental, and vision
• Breakfast, lunch, and dinner covered
• Ubers/Waymos to and from office covered
• Unlimited PTO
• Relocation assistance if not already in SF
• Computer and workspace stipend